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Customer Service

Company: AT&T
Location: Greensboro
Posted on: June 12, 2021

Job Description:

Answer your calling and take the lead at our company. As a member of our Call Center team, you'll work at the center of the action and redefine how customers engage with the latest product offerings, media and entertainment. It's an opportunity to be the voice of AT&T - a global leader in communications and technology, in a career where we'll count on you to deliver a best-in-class customer experience.

As a Customer Service Representative, you'll serve as an expert in AT&T's full suite of products and services. You'll handle everything from general customer inquiries to billing issues and technical questions - you'll even proactively provide solutions that meet our customers needs. Success in this role will require you to exhibit a quick-thinking, solution-oriented mindset as you work with various tools and systems to enable first call resolution. You'll need to remain calm under pressure as you receive and place calls that may not be routine; all the while maintaining and cultivating relationships with customers who may be frustrated with our products or services.

You may also be required to:

+ Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service.

+ Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing.

+ Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications.

+ Proactively engage T3 support (network and IT) to address & resolve issues.

+ Remain proficient in all billing, rate plan and feature matters.

We prefer that you have:

+ 6 months to 1 year of customer service/sales work experience

+ Familiarity with Windows computers

+ An ability to deliver regular and reliable attendance

So, What's in it for you?

We'll provide on-the-job paid training and resources in a supportive environment that encourages your professional growth. We also offer a competitive compensation package. Customer Service Representatives start between $14.51 and $17.05 per hour. Additional financial incentives are currently available based on performance AND you receive an automatic pay increase every 6 months of active service up to top pay!! Based on performance, you can earn an additional $3000/mo. (average is $1000-1600 additional per month).

You'll also gain an amazing benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off. Rounding out these benefits and perks we also provide 50% employee discount on:

+ AT&T internet & fiber

+ AT&T phone (formerly U-verse Voice)

+ DIRECTV (including Free HBO & NFL Sunday Ticket) or U-verse TV

There's no better time than now to dial into a career with AT&T. If you're ready to join our team, let's talk! Apply today.

**Required Qualifications:**

At least 18 years of age

6 months experience operating a computer in Windows based environment

Availability to work a flexible schedule which includes all hours of call center operation

Qualification on pre-employment screening

Study Guide for pre-employment screening (click the link below to open the study guide)

Mobility Call Center Assessment (MCCA) (https://careers.att.jobs/media/204112/MCCA-Test-Guide.pdf)

**TRAINING**

Classroom training

On-the-job training

On-line training

**SPECIAL JOB REQUIREMENTS**

Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required

One year customer service work experience preferred. Excellent communication and computer skills.

Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status.

Keywords: AT&T, Greensboro , Customer Service, Other , Greensboro, North Carolina

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