Allocation / Customer Service Coordinator

Company: Centric Brands Holding LLC
Location: Greensboro
Posted on: June 12, 2021

Job Description:

About Centric Brands

Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including kids, men’s and women’s apparel, accessories, beauty and entertainment. Our portfolio includes more than 100 iconic licensed brands, including for kids apparel, Calvin Klein®, Tommy Hilfiger®, Under Armour®, Nautica®, and Lucky Brands ®; for men’s and women’s apparel, Joe’s Jeans®, Hudson ®, Buffalo® and Hervé Léger®; for accessories, Coach®, Kate Spade®, Michael Kors®, Frye ® and Timberland®; and for entertainment, Disney®, Marvel®, Nickelodeon® and Warner Brothers®, among others.

Position Summary

The day-to-day role of the Coordinator, Customer Service consists of allocating multiple product categories to retail stores, while working with the planning/sales team to ensure that each location has the right product at the right time.  Additionally, the Coordinator, Customer Service will be responsible for helping complete various projects within our Supply Chain Operation division.

Responsibilities

• Manage purchase orders from initial bulk allocation through end of life cycle of merchandise, including daily review, maintenance and release of sales orders, follow thru with shipments and reverse logistics.
• Help to track production thru receipt in distribution center.
• Create and manage work order process to ensure customer floor ready requirements, as well as, overall retail compliance is met.
• Review orders on an exception basis from all product flow streams daily and modify as necessary.
• Ensure all electronic transactions (EDI) are sent and/or received.
• Review daily shipments to ensure proper invoicing.
• Communicate daily with Order Management Manager, as well as Sales & Warehouse counterparts to review customer delivery issues.
• Review Operational chargebacks with Compliance team.
• Manage overall system data integrity with main focus on sales orders.

Skills and Requirements

• Bachelor’s degree preferred.
• Allocation experience a plus (preferably in the Apparel/Accessories/Footwear Industry).
• Proficient in Microsoft Office (Word, Excel and Outlook).
• Some EDI and ERP Software experience, preferably SAP, is a plus.
• Working knowledge of retail math.
• Ability to foster effective teamwork.
• Good communication with business teams.
• Detail oriented.
• Ability to learn difficult concepts quickly while offering creative solutions to problem solving.
• Ability to multi-task in a fast paced and dynamic environment.
• Excellent time management skills.
• Ability to set priorities effectively. 

Centric Brands is an Equal Opportunity Employer.

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Keywords: Centric Brands Holding LLC, Greensboro , Allocation / Customer Service Coordinator, Other , Greensboro, North Carolina