HR Service Operator - Greensboro - 27408
Company: advanceautoparts
Location: Greensboro
Posted on: June 12, 2021
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Job Description:
CAREER DESCRIPTION Job Description The HR Service Operator provides superior call center customer
service and processing to promote and enhance the effectiveness of
the Human Resources Department at Advance Auto Parts. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned. * Answer Team Members basic questions in a friendly, responsive
manner, regarding payroll, benefits, HR, Applicant Tracking, and
Performance Management questions. This includes referring Team
Members to Starting Line, PeopleCenter and other systems as
needed. QUALIFICATIONS To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions. * Working knowledge of personal computers * Proficiency in the
use of desktop applications (MicroSoft Office - Word, Excel,
Outlook). EDUCATION AND/OR EXPERIENCE High school diploma (Associate's degree preferred); or 2+ years related experience and/or training; or Equivalent combination of education and experience. CERTIFICATES, LICENSES, REGISTRATIONS None PHYSICAL DEMANDS The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the employee is
frequently required to sit; use hands to finger, handle, or feel;
and talk or hear. The employee is occasionally required to walk and
reach with hands and arms. The employee must occasionally lift
and/or move up to 10 pounds. Specific vision abilities required by
this job include close vision and color vision. WORK ENVIRONMENT The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. The noise level in the work environment is usually moderate.
* Educate Team Members on payroll policies, HR guidelines, general
Benefit information, and SOPs to ensure consistency for both
quality and compliance purposes.
* Transfer more complex or escalated issues to the HR Service
Specialist or Supervisors as appropriate.
* Meet required service metrics for telephone accessibility,
processing volume/turnaround time, and quality.
* Correspond with customers through email or by telephone to
correct missing or incomplete information.
* Distribute incoming mail to appropriate recipients.
* Scan and makes copies of correspondence or other printed
materials for Team Member files.
* Provide back up to the Receptionist during breaks, lunch and
vacation.
* Work flexibly in a team environment handling cross-functional
types of inquiries and processing assignments to respond to peaks
in department workload volumes.
Keywords: advanceautoparts, Greensboro , HR Service Operator - Greensboro - 27408, Other , Greensboro, North Carolina
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