Customer Service Specialist

Company: Randstad
Location: Greensboro
Posted on: June 12, 2021

Job Description:

Seeking an experienced customer service specialist in Greensboro, NC for a large utilities company for a one year assignment. Must have at least 5 years of customer service experience Interacts with customers; gives information in response to inquiries about accounts, products, and services. Responsibilities Takes care of and settles customer complaints. Answers customers' questions regarding product or service and operation or maintenance. Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping. Nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service possible. Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including, running reports, updating data. Adjusts complaints concerning billing or services rendered. Skills Basic Software Skills Verbal Communication Customer support Basic Computer Skills Customer Service Education High School (required) Qualifications Years of experience: 5 years Experience level:Experienced Shift: First Working hours: 8 AM - 5 PM Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Greensboro , Customer Service Specialist, Other , Greensboro, North Carolina