LOCATION: Cone Health, SW-Pre-Service Center
CITY: Greensboro, NC
Exempt: No | FTE: 1.0 (40 hours/week) | Schedule: 9:00 AM - 5:30
PM | On Call: NO
Under the leadership of the Pre-Service Center Management, the
Pre-Service Specialist is responsible for completing
pre-registration and financial clearance functions prior to the
patient's arrival for service. The Pre-Service Specialist is
responsible for collecting and validating accurate patient
demographic and insurance information, obtaining
pre-certification/authorization as required, and entering all
necessary information into Cone HealthLink (EPIC). The Pre-Service
Specialist is also responsible for informing the patient of his/her
approximate liability, collecting patient liabilities, identifying
patients in need of financial assistance and referring patients to
financial counseling as necessary.
This position requires multi-tasking and effective problem
solving skills. It is expected that the Pre-Service Specialist will
foster positive relationships with all patients in an effort to
provide quality service.
The Pre-Service Specialist will remain in full compliance with
all departmental, institutional and regulatory policies and
procedures. The roles and responsibilities of this job support the
mission, vision, values and strategies of Cone Health.
High School Diploma or equivalent, Required
Associates, College Level Education Preferred
High school diploma or equivalent required. Associate's degree
or higher college level preferred.
1 to 2 Years, Experience Required in Patient Access
Prior Experience Preferred in Customer Service and
Pre-Registration and Financial Clearance
1 to 2 years of experience required in Patient Access. Prior
experience preferred in Customer Service and Pre-Service
(Pre-Registration and Financial Clearance).
Cone Health is an equal opportunity employer. If you require
assistance with our online job submission process, please contact
our team at 866-266-3767 to request an accommodation.