Insurance Customer Service Representative - Employee Benefits

Company: McGriff Insurance Services, Inc.
Location: Greensboro
Posted on: June 10, 2021

Job Description:

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help?Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling 866-362-6451. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.Regular or Temporary:RegularLanguage Fluency: English (Required)Work Shift:1st shift (United States of America)Please review the following job description:Provide the Perfect Client Experience (PCE) by telephone to internal and external clients accurately, professionally, and courteously, while adhering to bank policies and procedures. Handle a variety of complex banking service inquiries, solving client problems, identifying client needs to open/refer products and services, and providing first level technical support.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.1.Deliver world standard client service by answering inbound client calls timely, accurately, professionally and courteously. Maintain required performance standards in quality, occupancy, attendance, promptness and identifying client needs. Assist in the resolution of client complaints.2.Ensure the security of client information and assist with minimizing bank losses by performing client verification on each call received.3.Identify possible identity theft and fraud and escalate for client follow-up and risk mitigation.4.Provide high quality service through efficient and effective client service with an emphasis on low client effort.5.Assess client needs and suggest products and services. Open new accounts and ancillary products.6.Accurately track the call reason for training, forecasting and trending purposes.7.Suggest changes to improve communications and business efficiencies.Required Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.1.High school diploma or equivalent2.Strong interpersonal skills to fully identify the need and resolve while minimizing client effort3.Basic computer navigation and keyboarding skills, including ability to multi-task and navigate between multiple systems4.Good written communication skills to include accuracy and relevant client information5.Ability to work with confidential information in a professional manner6.Ability and willingness to work a flexible schedule/overtime, as needed7.Ability to adapt to change and work in a fast paced environment8.Demonstrated proficiency in basic computer applications, such as Microsoft Office software products9.Ability to travel, occasionally overnightDesired Skills:1.Prior customer service experience in a call center environmentMcGriff Insurance Servicesis an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.EEO is the LawPay Transparency Nondiscrimination Provision E-Verify

Keywords: McGriff Insurance Services, Inc., Greensboro , Insurance Customer Service Representative - Employee Benefits, Other , Greensboro, North Carolina