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Client Services Specialist

Company: DEDON Inc.
Location: Greensboro
Posted on: June 10, 2021

Job Description:

JOB SUMMARYThis Account Coordinator position supports the sales team by acting as liason between sales, operations and customers. Manages customer orders and ensures all client requirements are met while balancing day to day tasks.Duties and ResponsibilitiesWork directly with client post-deposit or PO to verify and complete details pertaining to orders.Process customer quotes (as needed), orders, change orders, proforma/commercial invoices, Credit Notes in ERPWork directly with customer to confirm schedules, material and payment requirements as well Need-by dates.Run and apply customer deposits, final payments, invoice payments (for clients with terms). Ensure that all information pertaining to orders is correct and accurate before release to operations.Send orders to production for cushion and frame productionMonitor all stages of the order to make sure it is hitting needed milestones. Communicate proactively with sales, operations and clients on order status.Understand key performance indicators and adhere to the departmental objectives, set goals and expectations. Maintain Order data in CRM and ERP as requiredAssist sales with client needs when sales is unavailable.QuotesInventory verificationPricingOrder status updatesGeneral lead time and product questionsMentor and train new employee's Values Works in accordance with the Corporate Values and Code of Conduct.Promotes a clean and safe work environment.Takes part in company-initiated programs and activities.Protects the CONFIDENTIALITY of all information classified as such.OTHER ResponsibilitiesContributes to team objectives and achievement of "BEST QUALITY ON-TIME" by supporting the Department and Company's programs and activitiesPromotes a work environment of partner engagement, team spirit and healthy relationships among personnel within the organization.Lives in accordance with the Corporate Values and code of Conduct.Promotes a clean and safe work environment by implementing the Company's health and safety programs.Takes an active part in Company-initiated programs and activities.Promotes the DEDON image by conducting all duties and responsibilities in the most ethical mannerProtects the confidentiality of all information classified as such.Lives the values and philosophies as true partner of the DEDON team. Understand key performance indicators and adhere to the departmental objectives, set goals and expectations. Contribute to a work environment that fosters pride in being part of a winning team and promotes personal growth.JOB SPECIFICATIONSAssociate's/Bachelor's degree preferred 3-5 years of relevant experience.Proficient in Windows and MS Office.Desired experience in ERP and sales support.

Keywords: DEDON Inc., Greensboro , Client Services Specialist, Other , Greensboro, North Carolina

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