Customer Service Representative I - Work From Home - US Based

Company: OnProcess Technology
Location: Greensboro
Posted on: June 10, 2021

Job Description:

Become a call center representative in a growing global technology company!About OnProcess TechnologyOnProcess Technology, a trusted advisor to many of the worlds leading technology, medical device, wireless, broadband, manufacturing, and logistics companies is looking to hire enthusiastic and customer-focused Call Center Agents to join our growing team in the US. We specialize in post-sale value chain, supporting our clients and the global environment by ensuring the safe return of products through our increasingly digitized platforms.Our call center representatives are the face of OnProcess and integral family members. We are not just colleagues, but we support each other and ensure team work and excellence is shared. We also provide great growth and career opportunities, plus the chance to work with an engaged, global team. All our US roles are now fully remote, but you will stay in regular contact with your team through a number of our internal social platforms.Key ResponsibilitiesWe are looking forfull-time,remote customer service professionals to work either Sunday through Thursday or Tuesday through Saturday; 12:00pmEST to 8:30pm EST (two consecutive days off). We offer paid training which is the first two weeks, Monday through Friday; 10:00 a.m. EST to 6:30 p.m. ESTProfessionally communicate on inbound and outbound calls, on behalf of OnProcess Technologys clients. Support reverse logistics, survey efforts, on-boarding, and market researchSupport the safe return of assets in support of the circular economyUpdate the Company database with all appropriate information.Key QualificationsCustomer service or hospitality experience, plus a passion for delighting customersIdeally at least six months of call center experience Typing skillset at 25 wpm and strong computer skillsAbility to work efficiently and cooperativelyComfort being on camera in meetings Dependable, loyal and trustworthyTakes pride in detail and can troubleshoot independentlyHigh School Diploma or equivalentQuiet office space at homeComputer Requirements:Must have a personal computer with appropriate minimum specifications (required for training, OnProcess Technology will provide computer system thereafter)Operating System: Windows 7/Mac 10.1 or betterCPU: Intel i5 2xxx series or better with integrated HD Graphics 2000 series or betterGraphics: Direct X 10.0 compatible, 512 Mb minimum graphics memoryRam: 2 Gb RAM minimumMinimum internet bandwidth of 20MB download and 5MB uploadHard wire the computer within 25 feet of a network jack (no Wi-Fi)Job Type: Full-timeBenefits:Medical and Dental insurancePet insuranceFlexible spending accountsRetirement saving plans Company sponsored Employment AssistanceTrainingEmployee referral bonusPhysical & Sensory Requirements:Will perform repeated movements that involve fingers, wrists and handsConstant movement of office machinery such as laptop, printer, paper, folder, headset, etc.Assessment of neatness and accuracy of work presented at all timesRemaining in stationery position often sitting or standing for a prolonged period of timeQuiet and limited distraction work from home environmentOnProcess Technology is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws.Powered by JazzHR

Keywords: OnProcess Technology, Greensboro , Customer Service Representative I - Work From Home - US Based, Other , Greensboro, North Carolina