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Customer Service Representative - Remote

Company: Progressive
Location: Greensboro
Posted on: June 10, 2021

Job Description:

Join one of FORTUNE's 100 Best Companies to Work For!

If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive's customer service representative position. Taking inbound calls, you'll answer questions regarding coverage, rates, billing issues, and general policy reviews while also offering additional products. You may work with personal auto customers or small business owners with commercial auto policies. Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; we'll provide you with computer equipment and in-depth training. Preferred candidates will live within the state of North Carolina.

Must-have qualifications

  • Two years of post-secondary education or higher
  • Instead of the above, two years of relevant work experience

Training starts: July and August

Training schedule: Monday - Friday 10:00am - 6:45pm EST for 12 weeks

Permanent schedule (after training): Most schedules will include a weekend day and evening hours after completion of training.

Work from home office requirements

  • Designated workspace free from noise and other distractions
  • Remote office internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
  • Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)
  • All Progressive hardware you receive needs to be connected to a surge protector
  • High-speed internet access is at your expense unless otherwise required by law

Compensation

  • $16.50 - $19.25 per hour depending on experience, plus:
  • Gainshare bonus up to 16% of your eligible earnings based on company performance
  • An additional 10% when you work evening or weekend hours
  • Performance-based rewards

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness& mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay
  • Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Equal Opportunity Employer

VIRTUALSERVICE

2021FORTUNE Media IP Limited. All rights reserved.Used under license.

Keywords: Progressive, Greensboro , Customer Service Representative - Remote, Other , Greensboro, North Carolina

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