Customer Service Representative I
Company: Waste Industries
Location: Greensboro
Posted on: June 10, 2021
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Job Description:
Job Summary: Answer customer calls and emails on a daily basis and assist in
resolving any questions or concerns in a professional, expeditious
manner while maintaining a positive, courteous approach to internal
and external customers. Essential Functions: * Provide excellent customer service and professionalism to all
customers via in person, telephone, email, or via the web. *
Communicate clearly and concisely with on-the-road employees to
give instructions and assistance. * Answer incoming and make
outgoing customer telephone calls. * Receive and resolve, within
established guidelines, customer questions and concerns. * Monitor,
resolve, document, and report all customer complaints, driver route
sheets and call-in sheet and all customer problems relating to
operations and coordinate with sales. * Track customer information
and concerns and enter data into database. * Research and complete
customer refunds and submit for approval before being submitted to
Accounts Receivable for payment. * Maintain new account files. *
Work with supervisors to ensure that all missed stops and special
pick ups are completed daily. * Provide timely and accurate
information regarding missed stops or other customer concerns. *
Generate call-in work orders for drivers * Download, distribute and
answer all customer inquiries received via email. * Take web
request and process payments by phone. * Process customer payments
via internet and take cash payment's as needed. * Enter new
subscription residential accounts into system. * Run credit checks
on new customers. * Complete verification form, service agreement
and pricing matrix on all commercial accounts for changes, new and
cancelled. * Key all new/cancelled accounts into Tower system and
verify in system. * Scan all contracts into system and maintain
records of them. * Assist in completing the Affirmative Action log
for all applicants. Education, Training, Experience and Licensing/Certification
Requirements: * High School Diploma or GED. * One (1) to Two (2) years
customer service call center experience. Waste Industries is an Equal Opportunity Employer. We will make
reasonable accommodations to enable employees to perform their
jobs. Recommended Skills Customer Service Extroverted Courtesy Sales Call Centers Instructions Recommended Jobs
Keywords: Waste Industries, Greensboro , Customer Service Representative I, Other , Greensboro, North Carolina
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