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Client Service Representative - Full Time

Company: Carolina Veterinary Specialists, Inc.
Location: Greensboro
Posted on: June 10, 2021

Job Description:

Carolina Veterinary Specialists of Greensboro is looking for an enthusiastic Client Services Representative to join our team! Do you want to be that first great impression and know you can make a difference in patient care and client experience? Then we are looking for you!Summary of Position:The receptionist is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression and it takes exceptional service skills to make it happen. The receptionist must be friendly, professional, courteous, show urgency and appropriate concern at all times. They must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. They must be positive, empathetic and optimistic at all times.Duties and Responsibilities:Greet clients in a friendly, professional and efficient mannerAnswer multi-line phone system and direct the calls accordinglyObtain medical and other information from referring vetsSchedule and confirm appointmentsCheck-in patients in the hospital according to schedule and prepare patient filesPage overhead to notify appropriate departments that patients have arrivedScan or otherwise record medical recordsMake sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clientsFax, file, and distribute faxes and other documentsObtain deposits and other payments from clientsClient admission and check outUse system emailPrint and distribute on call schedulesProcess credit applicationsMail out prescriptionsCompetencies/Requirements:Customer ServiceMulti-TaskingCash handlingProfessional appearanceSmiles and positive attitudeComputer and business system proficiencyVerbal and written communication skillsPhone systemsExperience with:Veterinary environment, terminology, and protocolsWorking effectively as a teamOrganization skillsEducation:High School diploma or equivalent

Keywords: Carolina Veterinary Specialists, Inc., Greensboro , Client Service Representative - Full Time, Other , Greensboro, North Carolina

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