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Service Advisor

Company: Bob King Kia
Location: Greensboro
Posted on: June 10, 2021

Job Description:

Since 1968, the Bob King Automotive Group has been serving the North Carolina Triad area. We are a family-owned company, and our commitment to customer service has been the hallmark of each of our dealerships, as well as our deep commitment to serving and supporting the community.We are always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application! This is an excellent entry level opportunity with growth and long-term career potential.position is located in Winston-Salem.BENEFITS PTO Insurance 401K HSAWe are closely monitoring the news as the situation around the coronavirus (COVID-19) progresses. That being said, part of our application process does require you to be present. NOTHING is more important to us than the safety of our applicants, staff and clients. As a result, we are taking all precautions to create a safe work environment for our staff.Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relationsQualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's licenseWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Bob King Kia, Greensboro , Service Advisor, Other , Greensboro, North Carolina

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