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Install Scheduler

Company: Renewal By Andersen
Location: Greensboro
Posted on: June 10, 2021

Job Description:

Renewal by Andersen of Central North Carolina is currently looking for an Install Scheduler! This person will be working as part of a team This person will be working as part of a team to ensure that our windows and doors are installed in a timely manner by our In-House Installers and our Subcontracting Crews.Job summary: Primarily this job is making outbound calls to customers and scheduling installations. You will also be finalizing sales information into database to prepare and assign installation teams to jobs. Another important job task is creating scheduling calendars for installations.Specific ResponsibilitiesReceive incoming service calls; record customer information into data base for service; coordinating service reps calendars; scheduling for service appointmentsDraws up master schedule to establish sequence and lead time of each operation and discusses with other departments to coincide dates according to installation forecasts or customer orders.Assist in organizing lists of required materials based upon types of installation.Confers with department supervisor to determine status of assigned projects.Expedites operations that delay schedules and alters schedules to meet unforeseen conditions.Records when appointments have been filled or canceled.Contacts customer by phone to remind them of appointments.Follows up with customer after completion of install to discuss satisfaction.Electronic file maintenance and data entry.Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or documents information to determine appropriate responseRequirements:Computer literacyFamiliarity with Maps applicationCustomer service background with good phone etiquetteQuick thinker and problem solver

Keywords: Renewal By Andersen, Greensboro , Install Scheduler, Other , Greensboro, North Carolina

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