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Service Advsior

Company: Capital Hyundai Subaru of Greensboro
Location: Greensboro
Posted on: June 10, 2021

Job Description:

Capital Hyundai of Greensboro is looking for a competent, friendly service advisor to join our automotive shop. The individual in this role would act as the point of contact for our automotive customers, from initial greet, to service explanation, to payment. The ideal candidate will possess excellent communication skills, a compassionate and patient attitude, and the ability to perform basic math skills.Service Advisor Duties and Responsibilities Greet customers upon arrival to shop Ascertain reason for customer visit through verbal interview and visual assessment of vehicle Connect customers with appropriate automotive mechanic or technician Consult with mechanics regarding appropriate service options Develop as many solution methods as possible, attempting to keep costs low Explain all service options to customers including time and cost estimates Provide in-depth information on original equipment manufacturer (OEM) part options Advise customers on warranty protections and other potential cost-saving service options Track maintenance or repair status, fill out reports on labor and cost of all services Perform post-service inspection with customers and answer any questions they may have Ring up customers at the front desk, facilitate financial transactions Perform customer service duties i.e. answering the phone, scheduling service appointments, and calling customers to inform them their vehicles are ready for pick up Manage shop workflow and schedule for mechanics and techniciansService Advisor Requirements and Qualifications High school diploma or equivalent required Bachelor's degree preferred 5+ year in the automotive industry preferred Excellent interpersonal communication skills Ability to explain complicated automotive concepts to visitors who may not be familiar with industry terminology Compassionate, patient demeanor Problem solving/critical thinking skills Extensive knowledge base of automotive industry and parts Additional duties as assigned by managerWhat We Offer:We provide one of the best compensation packages for Service Advisors in the industry. Our commission structure is designed to put you in control of your income. You will enjoy an exceptional income with dedication, hard work, strong selling skills, and attention to detail. Our team members also enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.Benefits program including:+ Medical and prescription coverage+ Basic life insurance+ 401(k)+ Employee discounts on vehicle purchases, parts and service work+ Paid-time-off + Opportunities for career advancementEOE Employer. All applications are kept in the strictest confidence.Candidates must successfully pass a pre-employment drug test and criminal background check with valid current driver's license and satisfactory driving record.Job Type: Full-time

Keywords: Capital Hyundai Subaru of Greensboro, Greensboro , Service Advsior, Other , Greensboro, North Carolina

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