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Rep, Customer Service (C)

Company: MasterBrand Cabinets Inc.
Location: Liberty
Posted on: May 3, 2021

Job Description:

Job Description

Customer Service Representative - Work From Home

Employees can work remotely

Position Summary

The Customer Service Representative (CSR) is an individual contributor role responsible for going above and beyond to create a great experience while interacting with both internal and external customers regarding orders, credits, products, and services. The Customer Service Representative is the main point of contact for customers and sales teams to help answer questions and resolve issues.

Organizational Relationship

This position reports to the Supervisor, Customer Service.

Accountabilities

  • Answers incoming calls, emails, faxes, and other inquiries according to department standards and provides appropriate and timely response
  • Processes orders, product returns, and credits for multiple brands with a high level of speed and accuracy
  • Effectively communicates with internal and external customers, including service agents, sales representatives, and management
  • Serves as key contact to MasterBrand Cabinets, Inc. (MBCI) customers in responding to inquiries, including but not limited to, order status, product information, claims/returns, order processing, account status, programs, and processes
  • Assesses problems or issues to determine and implement appropriate resolutions to both internal and external customers
  • Ensures familiarity with the full breadth of products
  • Consistently demonstrates the Six for Success: Be Trustworthy, Commit to your Team, Listen to Understand, Serve your Customer, Prepare and Plan, and Drive Results
  • Performs other duties as may be assigned at management's discretion

Characteristics & Attributes

  • Promotes a "customer first" mentality
  • Possesses a positive, upbeat attitude
  • Demonstrates strong communications skills - listening, verbal, and written
  • Proficiency in computer skills, including Microsoft Word, Excel, Access, Outlook or Lotus Notes, as well as working with databases
  • Solid organizational skills, including multitasking and follow-up
  • Ability to handle negativity and remain positive
  • Strong understanding of basic product knowledge
  • Demonstrates abilities in successfully applying continuous improvement principles
  • Strong analytical, reasoning, and problem-solving skills
  • Self-motivated
  • Team-oriented

Keywords: MasterBrand Cabinets Inc., Greensboro , Rep, Customer Service (C), Other , Liberty, North Carolina

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