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Assistant Hotel Manager - 2021 Season

Company: American Cruise Lines
Location: Greensboro
Posted on: May 3, 2021

Job Description:

American Cruise Lines (ACL), the largest USA flagged cruise line in the United States, is looking to add Assistant Hotel Managers to our shipboard team as we gear up for our 2021 season. ACL only operates within the USA. We have no more than 200 passenger vessels that create a one of a kind small ship experience. With newly constructed vessels being added to our fleet, we are now accepting applications for our shipboard management positions for our 2021 season!

 

The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager to manage the Hotel Department to ensure the quality of service, consistency of standards, and guests’ expectations are met. The Assistant Hotel Manager provides support to the Hotel Manager by supervising the shipboard hotel management team and ensuring that all employees follow approved company procedures including service standards for dining, culinary, housekeeping, shore excursions, onboard enrichment, guest services, customer service, customer interaction, crew morale, and training. The Assistant Hotel Manager is responsible for service excellence and superior guest satisfaction which is a critical measure of success. The Assistant Hotel Manager is accountable for the performance of all Hotel Department crew members, particularly the hotel officers and executive chef. The Assistant Hotel Manager is expected to provide gracious hospitality to the guests while being safe, courteous, professional, and efficient.

 

The Assistant Hotel Manager reports to the Hotel Manager.


  • Supervises Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager
  • Assists Hotel Manager as directed
  • Assists Dining Room Manager during all meal services
  • Performs duties of Hotel Manager when Hotel Manager is on 1 to 2 week time off from ship
  • Prepares with Hotel Manager for turnover and handoff of duties during scheduled time off from ship
  • Present and available during all meal services, either front or back of house
  • Ensures Housekeeping Manager is keeping all staterooms and public spaces clean
  • Assists with room inspections
  • Prepares for turnaround day process
  • Oversees bar operations and manages wine/liquor inventory
  • Displays leadership and maintains professional presence
  • Visible and available to all guests and crew
  • Holds officers and crew accountable to American Cruise Lines’ standards
  • Complies with American Cruise Lines’ Operations Manual, service standards, and procedures
  • Assesses the performance of the management team and provides immediate corrective feedback
  • Anticipates the needs of guests and crew
  • Responds quickly to guest requests and ensures follow through of service delivery
  • Identifies problems, resolves immediately, and requests home office support as needed
  •  Assists with breakfast, lunch, and dinner services, cocktail hour, and onboard events
  • Oversees crew orientation, training, scheduling, crew appearance uniform standards, and discipline
  • Assists ship officers in achieving weekly sales goals
  • Maintains impeccable cleanliness in passenger areas and ensures all housekeeping standards are followed
  • Maintains sanitation and cleanliness standards of  crew rooms
  • Monitors shipboard business transactions, accounting, timecards, and home office reporting
  • Completes daily ship inspection/walk through with Mate to generate daily work list and follows up to ensure tasks are completed
  • Tracks all hotel maintenance items and ensures completion
  • Creates consistent and positive crew experiences to improve employee retention

  • Bachelor’s degree in Hospitality Management or Hotel & Restaurant Management
  • Business degree may be considered with management and hospitality experience
  • Military experience may be considered with management and hospitality experience
  • Minimum 3 years management experience at a full-service hotel, resort, or cruise ship
  • Strong organizational skills and excellent verbal and written communication skills (English)
  • Available to travel and work a flexible schedule including long days for extended periods of time
  • Proficiency in Microsoft Office
  • US Coast Guard regulated pre-employment drug test

Attributes for Success:

  • Ability to motivate, train, and assess individual and team performance
  • Superior time management
  • Ability to manage and solve problems
  • Sense of urgency in all passenger, crew, and home office requests
  • Positive attitude and receptive to continuous performance feedback
  • Consistent, accountable, confident, assertive, and committed

Work Schedule:

  • 7 Days per week while onboard the ship
  • 4 to 6 weeks working and living onboard the ship
  • 1 to 2 weeks shore leave vacation
  • Accommodations and meals are provided onboard
  • Roundtrip transportation is provided to the ship from a major airport near manager’s home

 

About Our Company: American Cruise Lines operates the newest and largest fleet of cruise ships in the United States, 3 of which are on the Mississippi River. The America and the Queen of the Mississippi are modern paddlewheelers reminiscent of steamboats from a bygone era, while the American Song is a brand new riverboat with contemporary décor. We offer a number of shipboard positions which provide the opportunity to cruise the most captivating destinations in the country including the East Coast, Mississippi River, Pacific Northwest, and Alaska. Take advantage of this opportunity to join a thriving company with over 30 years of experience. Create lasting memories on board, while exploring the beauty of America’s waterways.  

 

Due to the U.S. Coast Guard regulations we are only able to hire American citizens or those who hold a valid Green Card

 

 

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Keywords: American Cruise Lines, Greensboro , Assistant Hotel Manager - 2021 Season, Other , Greensboro, North Carolina

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