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Call Center Agent

Company: Proactive Dealer Solutions
Location: Eden
Posted on: May 3, 2021

Job Description:

Tri-City Automotive located in Eden, NC is seeking experienced and professional Call Center Agents to join their team! You will be directly responsible for helping to drive traffic to the dealership. Automotive experience is not required, but call center experience is preferred.

As a Call Center Agent, you will handle both inbound and outbound scripted calls and appointment setting for sales customers. If you have a passion for delivering excellent customer service and have a go-getter attitude, PLEASE APPLY!

Job Responsibilities:

  • Ensure all inbound sales inquiries are answered promptly, professionally, and according to script
  • Make outbound calls to follow up with customers who have visited Tri-City Automotive-- no cold calling!
  • Respond to customer emails and chats
  • Confirm appointments and reschedule missed appointments
  • Log customer information and purify the customer database


  • Call Center and sales experience preferred, BDC experience a plus
  • Strong written and verbal communication
  • Confident and self-motivated personality
  • Must be energetic and enthusiastic 
  • Must be process-driven, coachable, and trainable
  • Must be motivated by reaching and exceeding goals--and earning bonuses!
  • Strong computer and Internet skills
  • Must have open availability including Saturdays and evening hours
  • Must have reliable transportation and successfully pass a drug test and background check

Additional Information: 

Base Salary + UNCAPPED commission + Paid Training and Friendly Competitive Environment

All applications must be submitted online. Candidates with a match in qualifications will be contacted by our recruitment team at Proactive Dealer Solutions. Please no walk-ins or phone calls to the dealership.

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Keywords: Proactive Dealer Solutions, Greensboro , Call Center Agent, Other , Eden, North Carolina

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