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Manager, Strategy, Analytics and Business Development

Company: Honda
Location: Greensboro
Posted on: May 3, 2021

Job Description:

General Summary: The Manager, Business Strategy, Analytics and Business Development is responsible for the ongoing growth, strategy development, KPI management and continuous improvement of the Customer Service division. This leader also ensures continuous improvement of products and services offered by Honda Aircraft Company through an evolving global service and support network. Position will coordinate with both internal and external organizations to ensure the delivery of consistently high levels of customer service through a network of Dealers, Authorized Service Centers (ASCs) and Parts Distribution Centers.

Duties and Responsibilities:

  • Work closely with the Customer Service VP, and CS leadership team, in the development and tracking of market data used for identifying market demands and growth potential of the global service and support network, and overall growth of customer satisfaction.
  • Manage customer satisfaction index, and various customer experience strategies.
  • Documents business process management and business requirements and translates them into specific requirements.
  • Ensures recommended solutions are commercially responsible and competitive.
  • Prepares strategy papers and governance reports for CS Division, as required by VP, Customer Service.
  • Facilitate the development and expansion of a fully integrated service and support network, and promote HACI CS brand for increased market revenue capture
  • Coordinate with internal Honda Aircraft organizations in monitoring Dealer, ASC and PDC performance through audit results, data collection and evaluation of key business metrics.
  • Project manager responsibilities in evaluating new business opportunities (products and services) and support with business case development and analysis.
  • Lead a team of analysts working on DMC cost optimization
  • Develop and present information in support of the roles and responsibilities as identified.
  • Other duties as assigned by management
  • Mentor Business Analytics team

Education, Work Experience, Certification and/or Licensure:

  • Bachelor's degree in business, finance, strategy or a related field is preferred however equivalent industry training and experience may be accepted. MBA will be considered an asset.
  • Candidates will have six (6) or more years of experience in manufacturing, business, corporate strategy or general aviation industry demonstrating a thorough understanding of OEM customer service, parts distribution, operations, Customer experience, Customer WIN strategies, Go to Market strategies.
  • Experience in any of the following considered beneficial but not required - Product sales, global logistics, brand marketing, corporate strategy.

Knowledge, Skills and Abilities:

  • Proficiency in MS Office applications, (Word, Excel, PowerPoint, Lotus Notes).
  • Ability to multitask and communicate effectively throughout all levels of the organization.

Physical Requirements:

  • Read, hear, speak, and see with no restrictions, as required by job duties.
  • Comprehend and adhere to management directions and/or safety instructions with no restrictions.
  • Effectively communicate in Business English language.

The above statements are intended to describe the general nature and scope of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties, skills, and responsibilities required of personnel so classified. Duties, responsibilities, and activities may change at any time with or without notice. This document does not constitute a contract between the incumbent and Honda Aircraft Company. (FLSA: ) 01/07/13

Keywords: Honda, Greensboro , Manager, Strategy, Analytics and Business Development, Other , Greensboro, North Carolina

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