Posting Job Description
At A Glance
- Full-time entry-level to mid-level customer service role
troubleshooting and resolving customer technical cable and video
service issues, including repair, billing, and accounts.
- Profile: A tech-savvy problem solver who can multitask to
repair a variety of services and equipment. Internet/Voice Repair
Representatives use patience and effective communication skills to
uncover customer needs, answer questions, and leave a positive
impression on customer interactions.
- Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more.
Start date: May 28, 2021
Are you ready for something new?
No matter your background, our training program can put you
ahead of the curve on all the latest internet and phone technology.
We'll help you develop the skills to be comfortable, positive, and
adaptable while troubleshooting all kinds of technical issues. Your
dedication and resourcefulness, paired with the strength of our
products and services, keep services flowing and customers
satisfied. Your attention to detail will be essential as you note
actions taken and record customer service histories in full. All of
this helps to create and maintain positive customer experiences. If
you're ready to grow your skills, this is a role with a lot of
What is the Internet/Voice Repair Representative role?
It's about building relationships and turning the knowledge you
gain in training into customer service wins. Internet/Voice
Representatives make a real difference to customers and the
company, providing over-the-phone internet and phone support and
repair services to keep people connected. You will have advanced
diagnostic tools to help you address technical inquiries and get
services running smoothly, talking customers through fixes you can
make together. If an issue calls for extra attention, bring in
additional internal support and field technicians to get things
back on track. Understanding the products and your customers' sense
of urgency will help you create a satisfying customer
It's about learning and growing
This may be new for you, but the journey is all mapped out.
There's a lot to learn, and our thorough, fully paid training can
make you an authority on Spectrum's industry-leading Internet and
Voice products and services in about a month. After that, you'll be
ready to answer all kinds of technical questions, process orders,
and more. The industry moves quickly; to stay on top of it, we
provide training updates to keep you up-to-date on our newest
products, services, and upgrades. Our dedicated mentor program and
coaching line ensure you're supported on calls. One-on-one time
with group leaders and additional support staff give you everything
you need to create a streamlined process for your customers and
With a deliberate path to success
We believe the best people to lead are those who have been down
the same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum.
The benefits are clear
In addition to the core benefits - industry-leading retirement
savings and 401(k) plans, comprehensive health care insurance
options, dental and vision plans, flexible spending, family leave,
and paid training and time off - we offer free Spectrum products
and services where available, education assistance tuition
reimbursement, employee discounts, and a selection of other
programs to support team members and their families.
What it takes to get started
The minimum requirements for the Internet/Voice Representative
- Ability to read, write, speak and understand English
- High School Diploma or GED
Preferred qualifications for the Internet/Voice Representative
- 6 months or more customer service or related experience
- 6 months or more of basic technical support experience
- 6 months or more heavy volume phone experience
- 6 months or more working with computers and multiple software
Are you ready to join our team?
Now that you know a little more about us, are you ready to
apply? Heads up! There is a brief assessment in the application. We
recommend taking the assessment in a distraction-free