CS Account Supervisor
Company: WestRock
Location: Greensboro
Posted on: January 12, 2021
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Job Description:
About WestRockWestRock (NYSE: WRK) partners with our customers
to provide differentiated paper and packaging solutions that help
them win in the marketplace. WestRock's 50,000 team members support
customers around the world from more than 320 operating and
business locations spanning North America, South America, Europe,
Asia and Australia. Learn more at www.westrock.com.CS Account
Supervisor7915 Industrial Village RdGreensboro, North Carolina,
27409United States INSTRUCTIONS: 1) ALWAYS ENTER THE TAG:
JOB.DESCRIPTION on the Job Ad Page after clicking NEXT 2) Enter
your posting description on BOTH the Internal and External Tabs
HERE using the 'Paste from Word' tool in the menu bar above
(writing board icon ) BELOW the 7915 Industrial Village
RdGreensboro, North Carolina, 27409United States tag. This text
will populate the Job Ad page once you add the job description tag
(shown above). Please use the WestRock standard posting format
which can be found on the HR resource site. 3) DO NOT delete or
copy over the TAGS listed below in the Description. CS Account
Supervisor 6715-Greensboro 7915 Industrial Village RdGreensboro,
North Carolina, 27409United States WestRock Company is currently
seeking a Customer Service Representative.Career Opportunity:
Courteously receive all calls coming into the Customer Service
phone lines. Accurately enter orders from both customers and the
sales force. Solicit add-on sales. Assist customers with inquiries,
samples and catalog requests. Maintain complete customer history
information. Provide complete and immediate communication of order
schedules and possible delays to customers and sales staff.
Prepare, enter, and monitor progress of customer orders for
strategic accounts.How you will impact WestRock:* Provides single
point of contact for Strategic Customers and Sales Staff for
specific customer and/or project information.* Serves as primary
contact between Sales, customers and internal production
operations.* Assists customers at the request of or in the absence
of sales.* Develops project time lines and monitors to ensure
on-time delivery.* Initiates, tracks, organizes, prioritizes and
monitors multiple projects through development, production and
fulfillment.* Uses creative problem solving to achieve sales and
customer objectives.* Provides prompt communication to the customer
and sales rep regarding existing challenges in meeting requested
ship dates.* Effectively communicates customer expectations to
Planning and Scheduling.* Gathers input, evaluates and makes
recommendations from technical standpoint concerning cost,
production schedule, etc. based on customer needs.* Compares
in-coming work specifications with specifications used for
estimate. Recognizes changes in job specifications requiring
re-estimation.* Receives, evaluates and distributes customer
supplied materials and/or information to appropriate
department(s).* Interprets requests for developmental and other
artwork and communicates needs to appropriate department(s).*
Prepares quotation requests for estimators and presents appropriate
quotes for customers both internal and external as required.*
Reviews costing and invoicing to ensure agreement with signed
quotes.* Is always 'on call' to answer production questions.*
Maintains accurate, written record of all events. Alerts both
internal staff and customer if significant problems affect either
scheduled delivery or final job cost (e.g., heavy, multiple
customer alterations). * Assists sales in technical communications
to customers.* Backs up other areas of Customer Service as needed.*
Performs other job duties as assigned. What you need to succeed:*
High school diploma or general education degree (G.E.D.).
Associate's degree (AA) or equivalent from two-year college or
technical school preferred. * Minimum 3-5 years experience in
related field required.* Demonstrates understanding of
product/project specifications.* Competent in various software
applications and certifications, such as Microsoft Office (Word and
Excel).* Must be able to communicate effectively via telephone and
email.* Must demonstrate effective interpersonal communication
skills.* Must be well-organized and able to manage time
efficiently.* Must be able to function effectively in a fast-paced
environment.* Must be reliable and able to maintain good
attendance.* Must be accurate and thorough when capturing and
communicating data.* Must be able to perform essential functions of
job, with or without reasonable accommodations.What we offer:*
Corporate culture based on integrity, respect, accountability and
excellence.* Comprehensive training with numerous learning and
development opportunities.* An attractive salary reflecting skills,
competencies and potential.* A career with a global packaging
company where Sustainability, Safety and Inclusion are business
drivers and foundational elements of the daily work.#NC#CBWestRock
Company is an Equal Opportunity Employer committed to creating and
maintaining a diverse workforce: Minorities/Females/
Disabled/Veterans.
Keywords: WestRock, Greensboro , CS Account Supervisor, Other , Greensboro, North Carolina
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