Phlebotomist III - Float- Greensboro, NC req42678
Company: Quest Diagnostics
Location: Greensboro
Posted on: January 12, 2021
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Job Description:
Rep PS III (Phleb) - Float- Greensboro, North Carolina - Monday
through Friday Job Summary The Patient Service Representative III -
Float (PSR III - Float) represents the face of our company to
patients who come to Quest Diagnostics, both as part of their
health routine or for insights into life-defining health decisions.
The PSR III - Float draws quality blood samples from patients and
prepares those specimens for lab testing while following
established practices and procedures. The PSR III - Float has
direct contact with patients and creates an atmosphere of trust and
confidence while explaining procedures to patients and drawing
blood specimens in a skillful, safe and accurate manner. The PSR
III - Float is responsible in providing coverage at multiple
locations for multiple roles. The PSR III - Float must ensure that
daily activities of the Patient Service Center/Mobile/Long Term
Care/In-Office Phlebotomy are completed accurately and on time. The
PSR III - Float demonstrates Quest Leadership Behaviors while
focusing on process excellence skills and sensitivity to
confidentiality and accuracy to patient information. Successful
applicants may be assigned to work and direct daily activity in a
doctor's office, a patient service center, in a house call
environment, long term care or as business needs dictate. Must be
able to step in for a PSR II and lead one or more PSR on site. Will
be required to act as a coach, mentor, instructor, resource advisor
for new employees and provide effective onboarding services to new
clients. They will also act as point of contact to staff on site
and provide regular input to the group lead or supervisor. The PSR
III PSR III - Float may also focus on working with customers who
have a high complexity and/or volume practice with a specialized
focus requiring outstanding phlebotomy skills. In addition, these
practices require a higher level of customer facing skills
including; verbal and written communications, problem solving, and
collaboration with multiple functions, such as: Sales, Laboratory
Testing Services, IT connectivity, Billing, and Logistics due to
their specialty and or complex test orders. The PSR III - Float
must be capable of handling multiple priorities in a high volume
setting.Job Accountabilities 1.--Collect specimens according to
established procedures. This includes, but not limited to: drug
screens, biometric screening and insurance exams.2.--Administer
oral solutions according to established training.3.--Research
test/client information and confirm and verify all written and
electronic orders by utilizing lab technology systems or directory
of services.4.--Responsible for completing all data entry
requirements accurately including data entry of patient
registration; entry of test order from req or pulling order from
database; managing Standing Orders. 5.--Enter billing information
and collect payments when required, including the safeguarding of
assets and credit card information. 6.--Data entry and processing
specimens including: labeling, centrifuging, splitting, and
freezing specimens as required by test order.7.--Perform
departmental-related clerical duties when assigned such as data
entry, inventory, stock supplies, and answer phones when
needed.8.--Read, understand and comply with departmental policies,
protocols and procedures: (i.e. Procedure Manuals, Safety Manual,
Compliance Manual, Automobile Policies and Procedures, Employee
Handbook, Quality Assurance Manual); and ensure that all staff
members follow instructions. 9.--Perform verification of patient
demographic info / initials including patient signature
post-venipuncture to verify tubes were labeled in their presence
and that the name on the label is correct.10.--Assist with
compilation and submission of monthly statistics and data.
11.--Maintain all appropriate phlebotomy logs in a timely manner
and based on frequency, such as maintenance logs and temperature
logs.12.--Complete training courses and keep up-to-date with the
latest phlebotomy techniques.13.--Travel to Territory Manager
meeting if held off-site or off normal shift.14.--Participate on
special projects and teams.15.--Stay up-to-date on company
communications and assist with the distribution of technical
information to the work group.16.--Perform Point of Care (POC)
testing at those sites where needed and the complete
training/competency evaluations per Standard Operating Procedure
(SOP).17.--With appropriate training, act as mentor and resource
for new employees, assisting with transition into the PSC work
environment and the familiarity with established
procedures.18.--Assist with periodic inventory counts report
shortages and problems to group leader or supervisor as they
occur.19.--Assist with the preparation of schedules for the
assigned work group or PSCs.20.--Communicate professionally with
clients to resolve or refer, and document problems, prepare problem
documentation and report critical issues as they occur.21.--Ensure
staff is following all safety precautions by wearing a clean,
button lab coat, gloves and face shield when required.22.--Assist
supervisors with the implementation of SOPs and the distribution of
technical information and communication to the work group in
accordance with Quest Diagnostics guidelines.23.--Ensure facilities
are neat, clean and in good repair, take appropriate action to
advise Group Leader or Supervisor of required repairs and
maintenance. 24.--Will be required to act as a coach, mentor,
instructor and resource advisor for new employees, as well as be
the point of contact to staff on site and provide regular input to
the group lead or supervisor.25.--Provide effective onboarding
services to new clients. 26.--Partner with Supervisor and Group
Lead to assist the transition process setting up new offices for
both PSCs and IOPs. 27.--Must be able to step in for a PSR II and
lead one or more PSR on site. Job Requirements1.--Ability to
provide quality, error free work in a fast-paced
environment.2.--Ability to work independently with minimal on-site
supervision.3.--Excellent phlebotomy skills to include pediatric
and geriatric.4.--Flexible and available based on staffing needs,
which includes weekends, holidays, on-call and
overtime.5.--Committed to all Quest Diagnostics policies and
procedures including company dress code, Employee Health & Safety,
and Quest Diagnostics Everyday Excellence Guiding
Principles.6.--Must be able to make decisions based on established
procedures and exercise good judgment.7.--Must have reliable
transportation, valid driver license, and clean driving record, if
applicable.8.--Travel and flexible hours required to work multiple
locations and required to cover at Patient Service
Center/Mobile/Long Term Care/In-Office Phlebotomy locations with
minimal notice.9.--Capable of handling multiple priorities in a
high volume setting. 10.--Must demonstrate superior customer focus;
ability to communicate openly and transparently with peers,
supervisors and patients; ability to accelerate and embrace change
throughout Quest; and knowledge of our business.Physical
Requirements 1.--Lift light to moderately heavy objects. The normal
performance of duties may require lifting and carrying objects.
Objects in the weight range of 1 to 15 pounds are lifted and
carried frequently; objects in the weight range of 16 to 25 pounds
are lifted and carried occasionally and objects in the weight range
of 26 to 40 pounds are seldom lifted and carried. Objects exceeding
41 pounds are not to be lifted or carried without
assistance.2.--Must be able to sit or stand for long periods of
time; requires long hours of eye and hand coordination.3.--Must be
able to perform repetitive tasks with dominant hand frequently to
constantly throughout the day.4.--Position requires travel.
5.--Extensive use of phone and PC. 6.--Fine dexterity with
hands/steadiness. 7.--Talking. 8.--Walking. 9.--Balancing.
10.--Bending/kneeling. 11.--Pushing/pulling.
12.--Reaching/twisting. [All requirements are subject to possible
modifications to reasonably accommodate individuals with
disabilities. All duties and requirements are essential job
functions.]Required Education1.--High school diploma or equivalent.
2.--Medical training: medical assistant or paramedic training
preferred.3.--Phlebotomy certification preferred. Required in
California, Nevada, and Washington.Work Experience1.--Five years
phlebotomy experience required, inclusive of pediatric, geriatric
and capillary collections.2.--Minimum 3 years in a PSC/IOP
environment preferred. 3.--Customer service in a retail or service
environment preferred.4.--Keyboard/data entry experience.
Keywords: Quest Diagnostics, Greensboro , Phlebotomist III - Float- Greensboro, NC req42678, Other , Greensboro, North Carolina
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