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Service Supervisor

Company: G&W Equipment, Inc.
Location: Greensboro
Posted on: January 8, 2021

Job Description:

G&W Equipment, Inc., is an authorized dealer and service provider for CAT-- Lift Trucks, Mitsubishi Forklifts, and Jungheinrich Forklifts. We are a family-owned and operated provider of the sales and service of Materials Handling and Aerial Equipment to a variety of industries throughout North Carolina, South Carolina, and Georgia. To learn more, visit our website at www.gwequip.com.Check out our company video - We Are G&W!G& W Equipment is looking for a driven Service Supervisor at our Greensboro, NC branch! This role reports directly into the Branch Manager. You will be responsible for day to day supervision of technicians and mechanics as well as other responsibilities including but not limited to:

  • Dispatch incoming service calls
  • Enter service labor hours
  • Open and close service work orders
  • Preparing and delivering service estimates to the customer
  • Serving as a point of contact to customers and giving regular updates on repair status
  • Responding to customer questions regarding technical service invoicing
  • Managing work-in-process: opening work orders, outlining repair plans, quoting, and customer
  • Assisting in overseeing facilities and shop maintenance, safety, and cleanliness
  • Working with technicians on continued growth and development
  • Reviewing service invoices for accuracy and qualityJob Requirements
    • Minimum of 3 years' experience working as a supervisor or service administration in the material handling industry required
    • Self-starter who can work independently and the ability to work in a team environment
    • Excellent verbal and written communication skills
    • Ability to understand the technical side of lift trucks and/or aerial equipment
    • Able to process paperwork associated with service work
    • Strong time management skillsPowered by JazzHRLvjNiGYCb7

Keywords: G&W Equipment, Inc., Greensboro , Service Supervisor, Other , Greensboro, North Carolina

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