Automotive Service Advisor / ASM

Company: Rice Toyota
Location: Greensboro
Posted on: October 16, 2020

Job Description:

We are seeking a skilled and experienced Assistant Service Manager/Advisor (ASM) to join our Service team.   What We're Looking For   Our ideal candidate is someone who has experience working in a customer-facing, fast-paced environment coupled with exceptional resiliency and composure.  No previous management or Service Advisor experience is required but welcomed!  If you are currently in a customer-facing role and looking to take your career to the next level, this might be the right opportunity for you!   Why Rice Toyota?   Rice Toyota in beautiful Greensboro, NC is the 1st Toyota Dealership ever established in the Southeastern United States in 1965. Owned and operated on Battleground Avenue by the Rice Family for over 50 years, we offer a professional work environment with opportunity for growth, advancement, and a long term career. Our paid training program is a fun & interactive experience. You will learn about Toyota product offerings, our sales process and how we retain our customers for life.   Rice Toyota has been the proud recipient of the President’s Club award for 20 years. We are the largest new vehicle dealer in Greensboro and have some of the highest customer retention rates in the region. We are on the hunt for energetic candidates that have excelled in a fast paced environment.   WE OFFER: Paid training

Competitive health insurance rates

Five day work week

Medical Plan Benefits

401(k) retirement plan

Generous incentive and bonus programs

Discount vehicle purchase program

RESPONSIBILITIES: Oversee flow of Service Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Work as the liaison between the technician and customer, providing vehicle reports, repair and maintenance recommendations.

Ensures that the daily inventory of technicians' time is consistently and ethically sold to service customers.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the highest customer experience and satisfaction.

REQUIREMENTS: Organized and friendly personality

Dealership experience is preferred, but not required

Knowledge of dealership service drive lane preferred, but not required

Valid in-state driver's license and automobile insurance.

Clean driving record

Applicants must be at least 21 years of age due to company’s liability insurance requirements

All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Rice Toyota, Greensboro , Automotive Service Advisor / ASM, Other , Greensboro, North Carolina