Customer Service Representative (443289)
Posted on: March 27, 2020
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one
interaction at a time. We're a global leader in customer service
and experience, serving the world's biggest brands with tens of
thousands of employees in hundreds of locations around the
Your mission (should you choose to accept it) is to offer customer
support through phone, email, online chat or social media to
customers who have questions, concerns or confusion around a
particular product or service.
You're literally the voice of the brand, and a strong relationship
between our clients and their customers starts with you. So only
the awesome need apply.
KEY JOB RESPONSIBILITIES
- Talks to customers over the phone, email, online chat or social
media to resolve their questions or concerns
- Maintains and updates customer information as
- Calmly attempts to resolve and de-escalate any issues
- Escalates calls to supervisor when necessary and
- Responds to requests for assistance and/or possible processing
of credit card authorizations
- Tracks call-related information for auditing and reporting
- Provides feedback reports on call issues related to downtime
and/or training issues
- Upsells to customers as necessary
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely
great customer experiences. But as Alorica employees, giving back
matters just as much - that's why we're so proud of Making Lives
Better with Alorica, a non-profit, 501(c)(3) organization dedicated
to providing assistance to employees, their families and the
people, organizations and communities who support them.
Simply put, we want to make lives better...one interaction at a
time. And to do that, we need the very best people to join us.
But please, allow us to entice you further! As an Alorica employee,
you may receive:
- Paid training
- Flexible training schedules
- Medical and dental benefits
- Paid time off
- Paid holiday and sick time
- Retirement planning options (401(k))
- Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore
all kinds of career options - from customer service, training, and
tech support, to management, recruiting and more. Alorica offers
fun, challenging opportunities to pursue your professional goals,
and we want you to have fun and succeed - because when you're at
your best, that's when we're at our best.
So what do you say? Ready to take the next step? Associated topics:
call center, coordinator, customer care, customer care associate,
customer service specialist, internship, service, service agent,
system support, telephone service representative
Keywords: Alorica, Greensboro , Customer Service Representative (443289), Other , Greensboro, North Carolina
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