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Virtual Banking Specialist / Virtual Banker (10am-7pm)

Company: SUNTRUST
Location: Greensboro
Posted on: February 15, 2020

Job Description:

Posting Date : 2/4/2020 2:36:50 PMPrimary Location : Greensboro, NC USWork Address : NAJob ID : RSchedule : Full_time : Virtual Banking Specialist / Virtual Banker (10am-7pm) ====================================================== Job Description : Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information. Need Help? Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing Accessibility or by calling . This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response. Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Work 10am-7pm Provide the Perfect Client Experience (PCE) by telephone, email or chat to external clients and prospects in an accurate, professional and courteous manner, while adhering to Bank policies and procedures. Identify, solicit, service, deliver and coordinate the delivery of a broad range of financial products and services (e.g., Deposits, BillPay, Zelle, U platform) for clients. Responsible for creating mutually beneficial solutions to client needs, concerns and problems that deepen relationships with BB&T. Support the household attraction goals of BB&T. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Make proactive, daily contact with clients and prospects either by phone, email or chat to identify additional financial needs, initiate relationships, attract and retain new client households. 2. Deliver PCE to clients and prospects while ensuring first call resolution. 3. Maintain required performance standards in quality, productivity, attendance, promptness and identify client needs. 4. Ensure the security of client information and assist with minimizing Bank losses by performing client verification. Identify possible identity theft and fraud and escalate for client follow-up and risk mitigation. 5. Deliver on our value proposition through efficient and effective client service with an emphasis on low client effort. 6. Assess client needs and suggest products and services (e.g. deposits, retail payments, digital services). Open new accounts and ancillary services. 7. Suggest changes to improve communications and business efficiencies. 8. Embrace the BB&T Decathlon Sales Process, which includes, but is not limited to, the delivery of the PCE Service Standards, support of the BB&T segmentation models, full use of the automated sales process and support of referral processes and guidelines. 9. Stay abreast of changing economic, legal, compliance, general market and business issues impacting consumers and small businesses. 10. Participate in the on-going improvement and refinement of the BB&T brand, processes, products, services and operating policies and procedures. Required Skills and Competencies: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Associate s degree, or equivalent education and related training 2. One year of progressively responsible experience in banking 3. Demonstrate a high aptitude for client relationship management and business development or equivalent experience in outside sales and/or relationship management 4. Clearly demonstrate the ability to rapidly learn and obtain a working knowledge about deposit products and digital platforms 5. Strong interpersonal and relationship management skills with a demonstrated aptitude for sales 6. Strong written and verbal communication skills, fluent in English 7. Must be SAFE Mortgage Licensing Act compliant within 30 days of employment in this role, including new or transfer of registration, and applicable NMLS acceptable background check 8. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 9. Ability to travel, occasionally overnight Desired Skills: 1. Bachelor s degree in Business, Accounting, Finance or Banking Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace. Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name. EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

Keywords: SUNTRUST, Greensboro , Virtual Banking Specialist / Virtual Banker (10am-7pm), Other , Greensboro, North Carolina

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