Window and Door Service Technician
Company: Fitch Lumber Co Inc
Location: Carrboro
Posted on: February 9, 2026
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Job Description:
Job Description Job Description Description: Reports to the
Installation and Service Manager (ISM). You will be responsible for
assisting consumers, builders, contractors, architects, and
designers to facilitate the proper installation and service of
building materials. Our Carpentry and Service Associates are highly
motivated professionals who are passionate about doing things right
the first time and satisfying the end-user needs for the smooth
operation of doors, windows, and building products. Our mission is
to be the premier provider of quality building products, superior
services, and creative solutions in the markets we serve. Our
employee ownership culture reinforces our total dedication to
delivering exceptional value to our customers and suppliers. It is
imperative that every team member applies our R-TREK core values to
guide behavior, attitude, and decision-making. Respect – We respect
everyone Trustworthy – We always do what is right Reliable – We
hold ourselves accountable Engaged - We take the initiative
Knowledgeable – We never stop learning Requirements: Assist the
installation and service manager with all aspects of product
service, repair, fabrication, and installation of doors, windows,
and specialty millwork, whether on a job site or in Warehouse 1.
Assist in the maintenance of Warehouse 1 shop tools, machines,
upkeep, and cleanliness. Ensure all work strictly adheres to
manufacturers’ instructions and warranties. Ensure that all
products are installed in a safe and permanently secure manner to
guarantee proper flashing (water and air intrusion), performance,
and operation for the life of the product. Respond promptly (within
24 hrs) to service requests Coordinate vendor/manufacturer service
programs at the request of the ISM. Lead and manage subcontractors
when needed for installation assistance onsite. Conduct
installation and service presentations with architects,
contractors, and carpenters at the request of the ISM. Work and
communicate with coworkers, customers, and homeowners at the
highest level of professionalism. Refer to the code of conduct and
customer interaction standards policies. Dress professionally and
appropriately for safety and requirements for job duties. Travel to
vendor workshops, training sessions, and manufacturing facilities.
Continually build product knowledge and refine service and
installation techniques. Follow up with customers to ensure
satisfaction and/or fully engage in disputes/issues of any kind
Pre-employment drug testing is required.
Keywords: Fitch Lumber Co Inc, Greensboro , Window and Door Service Technician, Manufacturing , Carrboro, North Carolina
