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Inside Sales Representative - Compression Technologies and Services

Company: Ingersoll Rand
Location: Greensboro
Posted on: November 11, 2019

Job Description:

At Ingersoll Rand we are passionate about inspiring progress around the world. We advance the quality of life by creating comfortable, sustainable and efficient environments. Our people and our family of brands-including Club Car-- , Ingersoll Rand-- , Thermo King-- , Trane-- , American Standard-- Heating & Air Conditioning and ARO-- - work together to enhance the quality and comfort of air in homes and buildings; transport and protect food and perishables; and increase industrial productivity and efficiency. We are a global business committed to a world of sustainable progress and enduring results. For more information, visit www.ingersollrand.com .

Ingersoll Rand is a diverse and inclusive environment. We are an equal opportunity employer, dedicated to hiring a diverse workforce; including individuals with disabilities and United States qualified protected veterans.

Job Summary:

This position is the entry-level selling position in a customer center which gains the necessary communication, selling, negotiation, and technical skills to transition to outside sales. Role includes sales support from the time of inquiry to delivery, which requires parts identification, quoting, order confirmation/purchase order receipt, pricing, order processing, expediting, and problem solving. Inside sales specifically focuses on cold-calling, inactive accounts, and competitive equipment. As the ISS Representative becomes more experienced, he/she is able to continue to support the outside sales force with more depth in lead generation, market intelligence, and contact with current customers. For the most experienced, they may be assigned to Special Projects, which require hands-on supervision of highly complex orders or those that require significant coordination with external entities.

Responsibilities:

  • Proactively contacting current and potential customers to generate sales of compressed air products, services, and parts. Generate quotes and follow up with customers and outside sales team to ensure quotes successfully transition to orders. Manage these orders to ensure delivery schedule is achieved. Act as key customer contact to provide information to customers on complete sales cycle from quote through delivery. Target inactive and competitive accounts for conversion. Develop, sell, and convert accounts to recurring revenue service contracts. Utilize parts program to obtain business.
  • Mentor peers and share best practices with those less experienced as needed.
  • Manage inventory to stocking levels. Ensure the order process is complete and error-free.
  • Manage outside purchases and product transportation expenses effectively and efficiently.
  • Ensure environmental, health and safety compliance. Operate forklift within compliance.
  • Ensure that all paperwork, purchase orders, rental agreements, etc. are maintained to respond to customer inquiries timely and ensure internal process requirements.
  • Prepare all sales and activity reports, presentations, studies and research as requested.

    Qualifications:
    • Associates Degree required; Bachelor's Degree preferred.
    • Excellent communication skills
    • Customer service focus - understand the need, solve problems, and respond in an efficient manner
    • Organizational skills - ability to manage time and multi-task.
    • Proficiency in Microsoft Office computer applications required; ability to navigate internal software programs will be needed after hire.
    • Physical Qualifications: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, reach with hands and arms, and effectively communicate with others. The employee frequently is required to walk and stoop, kneel or crouch. The employee is occasionally required to stand, sit, and climb or balance. (Forklift mounting and operation) The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 75 pounds. This position works in a typical parts store/warehouse environment.
      We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

      If you share our passion for inspiring progress-for bringing about bold shifts in how people, economies and societies operate-then you belong with Ingersoll Rand. Progress begins with you.

Keywords: Ingersoll Rand, Greensboro , Inside Sales Representative - Compression Technologies and Services, IT / Software / Systems , Greensboro, North Carolina

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