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Genesys Designer/Developer w/ Voicebot experience

Company: Digipulse Technologies, Inc
Location: Greensboro
Posted on: September 13, 2019

Job Description:

DIRECT CLIENT URGENT REQUIREMENT FOR GENESYS UX DESGINER/ DEVELOPER DIRECT CLIENT: FINANCIAL LOCATION: GREENSBORO NC --Job Description:+Work samples demonstrating experience with voicebot script writing and data analysis required with submissions+Submissions without work samples will be rejected.GENERAL PURPOSE OF JOBThis position will provide specialized expertise working with stakeholders to create the voice and personality of Lincoln s first Customer Facing Artificial Intelligent (AI) Voice Assistant while extending our presence in Chat. S/he will develop the dialogue and user flows that defines customer interactions by taking simple and complex use cases/customer requests and transforming them into easy to use designs for our end consumers and field partners. S/he will collaborate with Agile pod members and other stakeholders, from concept through production, ensuring a consistent, guided design (AI) persists via all channels in modern, efficient, and favorable ways.DUTIES AND RESPONSIBILITIESMaintain knowledge on current and emerging developments/trends for assigned area(s) of responsibility, assesses the impact, and collaborates with stakeholders/leadership to incorporate new trends and developments in current and future strategies.Work collaboratively with multiple teams/business units to conduct stakeholder & user research, both qualitative and quantitativeCreate and develop detailed workflows, call flows, prototypes, and storyboards which effectively communicate interactions (voice and chat.). Synthesize raw research data into meaningful personas and solutions into the design processEvaluate usability and audio consistency of existing dialog flow and recommends design changes Create conversational scripts for voice and chat botsUse conceptual models, diagrams, and maps to develop and communicate interaction models and architecturesDevelop a voice and chat interface design which ensures a consistent brand experience for our customers Design a complete set of conversational assets Collaborate with tech leads, developers, and product owners to ensure a true happy customer path is created for the end user ADDITIONAL POSITION RESPONSIBILITIESCarry out duties in compliance with all state and federal regulations and guidelines; as well as all company and site policies and procedures.Be a champion for change. Makes a positive contribution as demonstrated by: Making suggestions for improvement - Learning new skills, procedures and processesPerform other duties as required.EDUCATION AND EXPERIENCE4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)Minimum 3 years industry experience working as a user experience professional with direct, hands-on experience conducting research and designing interfaces. Must have conversational user experience in voice channel AVR/AVAExperience designing call and chat flows and logic for conversational interfacesMinimum 2 years experience developing call flows with extensive Genesys experience preferred Clear understanding of interaction design principles and processes for voice and chat bot along with use case selectionStrong communication skillsMinimum 2 years experience working with Artificial Intelligence (AI) in either voice, chat or IoT channel. Hands on experience working in the call center space making conversational design changes Preferred Basic understanding for Natural Process Language leveraged by any A.I. tool. Dialogflow Preferred--If interested, Please reply with your Daytime number, Salary rate and Work authorization.Please send your resume or any questions directly to or feel free to reach me at 609-388-8612.--Regards,Kinnera-- - provided by Dice

Keywords: Digipulse Technologies, Inc, Greensboro , Genesys Designer/Developer w/ Voicebot experience, IT / Software / Systems , Greensboro, North Carolina

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