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Genysys UX designer/developer -Direct Client Requirement - Immediate Interviews_

Company: Digipulse Technologies, Inc
Location: Greensboro
Posted on: July 14, 2019

Job Description:

DIRECT CLIENT REQUIREMENT JOB DESCRIPTION LocationGreensboro,NC Duration 12 Months Must have conversational user experience in voice channel AVRAVA (At least six months experience) -Developing call flows at least 2 years experience -Genesys experience 2 years or equivalent User Experience Positive user experience is crucial to adoption Overall bot persona (this also needs to occur over existing chatbots and voicechatbots to be developed) Someone who knows how to design a voice experience Example questions we d like assistance with - Transition from menu to open-ended question is there a require level of customer sophistication or business simplicity to make this successful - Actual scripting of questions and responses in conversational manner - Assistance in creating sample dialogues (happy path, variations) - How to ask questions to solicit useful responses from callers, how to re-prompt caller if first ask wasn t successful - How to respond to questions in a way that is meaningful and not jargon for user - Customer tolerance for loopingattempts to answer - How to ask questionsacceptable length of questions We would like this person having a background in call centervoicebot UX, especially as it relates to the conversational nature of these customer experiences. - Conversational interface experience is nice. - Financial services or insurance background would also be helpful. If you are interested in the above position and currently available in the job market, please reply with your Daytime number, Salary rate and Work Authorization. Please send me your resume to my email Kinneradigipulsetech.com or call me 609-388-8612 for any questions.

Keywords: Digipulse Technologies, Inc, Greensboro , Genysys UX designer/developer -Direct Client Requirement - Immediate Interviews_, IT / Software / Systems , Greensboro, North Carolina

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