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Field Service Consultant - Greensboro

Company: Jan-Pro Cleaning Systems of the Triad
Location: Greensboro
Posted on: May 18, 2019

Job Description:

Position Objective -- Responsible for all customer service issues relating to cleaning for assigned accounts. Actively participate in and manage the account inspection process. -- Manage assigned franchisees to ensure their successful growth. -- Key Result Areas: Job has been satisfactorily performed when all KRAs successfully executed -- 1) -- -- Customer Service Management -- -- -- -- -- Quality control and customer satisfaction via inspections and prompt attention to customer service issues meeting monthly targets for activity and account loss -- -- -- -- -- Manage timely customer service calls and other performance measurements -- -- -- -- -- Document all client communication in LS without delay -- -- -- -- -- Respond to after hours emergencies as needed -- 2) -- -- Cleaning Management -- -- -- -- -- Scheduling and management of new account start-ups - participate in first night cleaning as needed (generally after hours). Document participation in start up by note in LS no later than next morning. -- -- -- -- -- Scheduling and management of all "special" cleaning for assigned accounts. -- -- -- -- -- Verify successful cleaning in LS and ensure timely billing upon completion -- -- -- -- -- Ensure timely and professional handling of complaints -- -- -- -- -- Manage any in house cleaning accounts assigned to you -- 3) -- -- Franchisee Management -- -- -- -- -- Training of new franchisees - on going support to ensure success of the franchisees -- -- -- -- -- Constructive feed-back and ongoing training of existing franchisees assigned to you based on Policies & Procedures manual -- -- -- -- -- Paperwork for account assignments, walk through of new accounts, start up support -- -- -- -- -- Transfers of accounts - handling all documentation -- -- -- -- -- Complaint fees and obligations -- -- -- -- -- Manage sale of equipment, cleaning products and consumables to franchisees and clients assigned to you. -- -- -- -- -- Document all franchisee communication in LS without delay -- 4) -- -- Team Building -- -- -- -- -- Sharing information and cooperating with peers -- -- -- -- -- Assist your colleagues in any way possible when needed -- -- -- -- -- Keep supervisor informed of issues in timely manner -- -- -- -- -- Shows respect for all colleagues and outside associates in words and actions -- -- -- -- -- Participate in internal meetings as required -- -- -- -- -- Be an active leader in the company and a vocal contributor to company success and values/ -- -- 5) -- -- Personal Development -- -- -- -- -- Maintain a high level of industry knowledge -- -- -- -- -- Attend min one industry educational event or outside training session per year. Be an example in following the G-R-E-A-T habits

Keywords: Jan-Pro Cleaning Systems of the Triad, Greensboro , Field Service Consultant - Greensboro, IT / Software / Systems , Greensboro, North Carolina

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