Technical Support Representative
Posted on: April 17, 2019
Location: Greensboro, NC
Duration 6 months
Pay Rate $13.50 an hour
The Technical Support Representative will provide end-user support
for the companies products, answering incoming calls and requests
from real estate agents. Support tasks range from product usage
questions (how-to) to in-depth technical troubleshooting, including
reviews of browser settings, clearing cache, setting trusted sites,
managing settings such as pop-up blocker, security settings, etc.,
troubleshooting networking and router/ISP issues, installing
printer drivers, anti-virus/anti-malware software, and the
installation of necessary plug third party plug-ins such as ActiveX
and Flash. Primary Responsibilities/Essential Job Duties -
Interface with customers to resolve inquiries, concerns, and
requests about products and services. Gather end users information
and determine the issue by evaluating and analyzing the symptoms.
Provide how-to assistance to enable end users to get desired
results in product usage. Perform in-depth technical
troubleshooting, including reviews of browser settings (IE, Chrome,
FireFox, Safari), clearing cache, setting trusted sites, pop-up
blocker, security settings, etc., troubleshooting networking and
router/ISP issues, printer drivers, anti-virus/anti-malware
software, and the installation of necessary plug third party
plug-ins such as ActiveX and Flash. Assist callers in the use of
mobile devices, Macs, iPads and Androids, etc. when using company
products . Follow standard processes and procedures. Identify and
escalate priority issues following guidelines. Accurately process
and record call transactions, using designated tracking software.
Stay current with system information, changes and updates.
Essential Job Qualifications - Proper phone etiquette, Good written
and verbal communication skills, Good interpersonal skills with a
focus on rapport-building, listening, and questioning skills.
Ability to work under pressure and remain flexible to changing
schedules and demand. Ability to effectively prioritize and execute
tasks in a high-pressure environment. Ability to work in a
team-oriented, collaborative environment. Customer service
orientation. Demonstrated proficiency in typing and grammar.
Knowledge of Microsoft Windows operating systems, Microsoft Office
products, Outlook, Macs, mobile devices such as iPads and Androids,
etc., Internet Explorer, multiple web browsers, software and
hardware based firewalls, various printers, various spyware removal
utilities, and Internet. Keen attention to detail. Multi-tasking
capabilities. Familiarity with real estate concepts a plus.
Education/Experience Requirements - High School Diploma. 1 year
experience in customer support call center environment. Experience
in providing technical end user support. Some positions require
Bi-lingual skills (English and Spanish). Some positions include
evening and weekend work
If this position interests you then send me a word formatted resume
and please include a good time to contact you.
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
Keywords: , Greensboro , Technical Support Representative, IT / Software / Systems , Greensboro, North Carolina
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