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Software Application Support Analyst II (Onsite

Company: APEX Analytix
Location: Greensboro
Posted on: February 15, 2019

Job Description:

A snapshot of what you would do:

The key function of the Application Support Analyst II is to provide technical leadership and support for APEX's apexportal Solutions software applications. Our apexportal Solutions leverage our massive proprietary database of scored supplier records to recover and prevent overpayments, improve processes, ensure compliant supplier relationships, and optimize working capital. The ideal candidate will have the ability to interact with clients on a needed basis and help identify, troubleshoot and address support tickets. This person will possess a strong, broad IT background including knowledge of software implementation processes and both software-as-a-service and on premise solutions. You will manage setup of technical environment for hosted clients and resolve technical support tickets. You will test product-level functionality and new releases and configure system settings and options, and execute unit/integration/acceptance testing. You will also create rules and data transfer mappings using SQL query.

Specific Responsibilities:


  • Manage and resolve technical support tickets.
  • Partner with Product Manager and R&D teams to prioritize support tickets.
  • Facilitate effective and proactive communications with both internal and external customers.
  • Test product-level functionality and new releases. Identify and communicate areas for improvement.
  • Serve as the technical expert for our client software implementations.
  • Manage software upgrades on scheduled date.
  • Serve as a primary contact for our client's IT department.
  • Troubleshoot network, database, and software problems for our client implementations.
  • Configure system settings and options, and execute unit/integration/acceptance testing.
  • Create rules and data transfer mappings using SQL query.
  • Present technical overview of apexportal and technical requirements to clients when planning upgrades.
  • Manage setup of technical environment for hosted clients.
  • Lead testing of those interfaces. Includes reconciling data between clients ERP system(s) and apex
  • Work with Help Desk personnel to resolve client installation issues.
  • Responsible for the overall security of systems they will be administering including protecting client data and reporting situations which may provide unintentional elevated access. The employee will regularly review corporate policies and will enforce the policies documented in the Apex Corporate Security Standards.

    Required Skills:

    • Good working knowledge of Microsoft Office (in particular Excel and Outlook)
    • Exposure to scripting languages (C#, VB.NET)
    • Exposure to SQL Server
    • Windows networking, including IIS and Windows security admin.
    • Knowledge of FTP, secure FTP, and PGP.
    • Knowledge of using Command Prompt and its commands.

      Required Experience:

      • Bachelor's or Master degree in Information Technology, Computer Science, or related field
      • 2-4 years of experience in SQL, SSIS and IIS
      • 2-4 years of experience in implementation or support role

        About Us:

        APEX Analytix is the first to bring Cognitive Technology, including IBM Watson--, to the apexportal and AP Recovery Audit industry to drive smarter recoveries, controls, analytics, and working capital. We serve Global 1000 clients on 6 continents, in virtually every country in the world, safeguard $2.6 trillion in disbursements each year, and are fluent in languages covering 98% of global trade. Our apexportal Solutions leverage our massive proprietary database of scored supplier records to recover and prevent overpayments, improve processes, ensure compliant supplier relationships, and optimize working capital.

        APEX Culture:

        Our culture drives everything! We live our culture of performance, respect, candor and fun-in that order. Performance is measured by delivering value to our clients, generating goodwill, trust and partnership. Sincere respect for each other, our diverse backgrounds and our well-being are our cornerstones. We value open and honest relationships with each other, our clients and our communities. And, life is too short to not have fun! We look for team players who possess the qualities of being humble, hungry, and smart. We recruit candidates who will strive for accountability in performance and career growth, serving fortune 1000 clients in long-term respectful relationships, and working in a diverse and caring environment.

        Perks:

        We owe our growing success to our team of bright, passionate, and innovative individuals. We truly value our associates and strive to provide the highest quality benefits program offering competitive compensation packages with tailored bonus plans and generous benefits. Our benefits include: health plans (medical, dental, optical, life insurance, disability insurance, FSA, HSA employee assistance program, supplemental insurance options and pre-paid legal), generous paid time off plan, 401k plan, flexible work schedules, wellness programs (company fitness and weight loss challenges, financial wellness software tool, and gym membership stipend), associate and customer referral bonus programs, and paid community hours. And here at APEX, you won't get lost in the shuffle. Our focus on internal training, growth and development, results in over a quarter of our open positions, filled with internal promotions annually! With resources such as a strong Mentor Program, Internal Training Portal, Education, Tuition, and Certification Assistance, we provide the tools for our associates to grow and develop. If you are looking for a place to shine, come join the team!

        Keywords: APEX Analytix, Greensboro , Software Application Support Analyst II (Onsite, IT / Software / Systems , Greensboro, North Carolina

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