Operations Project Manager - GenAI Initiatives

Company: Bank of America
Location: Charlotte
Posted on: April 3, 2026

Job Description:

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing medium to large projects for an operations department or Line of Business. Key responsibilities include determining appropriate test methods, coordinating execution across stakeholders and test groups, managing project scope, planning, and organizing, directing the execution of test plans and scripts, and working closely with management on project impact and direction. Job expectations include acting as the first point of contact for end-to-end project status, project health, mitigation, and timely escalation to leadership and stakeholders. Responsibilities: Determines testing methods needed for assigned projects, educates resources, partners with all testing teams engaged, and provides reporting for the overall testing throughout the testing process Manages and directs project parameters, costs, project testing execution, and resource allocation Partners with operations management on creating project impact and providing direction and guidance to internal teams Coordinates development of key project deliverables in partnership with various key internal and external business partners Manages and leads the execution of multiple and often competing priorities to meet deadlines and adhere with policies and procedures Establishes project status routines and tracks critical path deadlines and overall business measures for success Leads defect resolution and roadblock clearing efforts to enable successful completion of testing Line of Business Job Description: This role is responsible for managing medium to large operational projects supporting Specialized Servicing and Fulfillment Operations. The Operational Project Manager manages projects end?to?end, including planning, execution, monitoring, and delivery, and serves as the primary point of contact for overall project status, health, communications, and escalation. The role coordinates execution across multiple stakeholders, functional partners, and testing groups in a matrixed environment to ensure alignment on scope, timelines, and deliverables. The Operational Project Manager develops and maintains detailed project plans that identify milestones, dependencies, and the critical path, while organizing and coordinating project work to ensure timely completion of deliverables. The role works closely with stakeholders to assess project impacts, manage risks and issues, and escalate concerns as needed to support effective decision?making and risk mitigation. The project manager supports the execution of change across people, process, and technology initiatives related to service, support, or product fulfillment, applying enterprise change management standards and established project guidelines. Responsibilities: Determine and apply appropriate change methods for assigned projects. Educate resources, partner with impacted teams, and provide reporting on scope, schedule, and costs throughout the change lifecycle. Partner with operations management to assess project impacts and provide direction and guidance to internal teams. Coordinate the development and delivery of key project deliverables in collaboration with internal and external business partners. Manage and execute multiple, competing priorities to meet deadlines while ensuring adherence to enterprise policies and procedures. Establish project status routines, track critical path milestones, and monitor overall business success metrics. Lead testing support efforts, including defect resolution and removal of roadblocks to enable successful completion. Manage change?related risk by proactively identifying issues, driving solutions, and escalating as needed to ensure transparency with stakeholders. Track post?deployment success metrics and support sustainability through procedure updates, readiness activities, and knowledge transfer. Ensure compliance with Enterprise Change Standards and all applicable corporate requirements. Required Qualifications: ?Working knowledge of Agile and Waterfall change frameworks, with a strong emphasis on Agile delivery and JIRA. Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Visio, MS Project) and SharePoint. 2–3 years of experience supporting end?to?end change for medium to large projects; operational experience preferred. Strong technical and analytical skills with the ability to work effectively in a technology?driven environment. Demonstrated problem?solving ability with a solid understanding of business requirements to identify process or system improvement opportunities. Strong collaboration and communication skills with the ability to influence partners across Technology, Sales, and Operations. Ability to manage multiple high?priority initiatives concurrently in a fast?paced, high?pressure environment. High attention to detail, particularly related to business process documentation and execution. Proven ability to lead projects end?to?end and build consensus among diverse stakeholders. Strong understanding of DCRS technology Strong understanding of Artificial Intelligence technology? Desired Qualifications : Knowledge of Enterprise Change Standards across Agile and Waterfall delivery models. Agile, PMP, and/or Six Sigma certification. Skills: Process & Service Design Mapping Attention to Detail Collaboration Cross-Functional Collaboration Risk Management Active Listening Change Management Process Mapping Customer and Client Focus Problem Solving Business Case Review Business Case Creation Critical Thinking Planning Project & Milestone Planning Presentation Skills Project Management Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - CA - Westlake Village - 31303 Agoura Rd - 31303 Agoura Road (CA6917) Pay and benefits information Pay range $73,200.00 - $116,900.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Keywords: Bank of America, Greensboro , Operations Project Manager - GenAI Initiatives, IT / Software / Systems , Charlotte, North Carolina