Senior Program Manager

Company: JLL
Location: Charlotte
Posted on: April 3, 2026

Job Description:

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Program Manager - JLL What this job involves - The Senior Program Manager will support the accounts Facilities Management Organization by managing existing contracted FM based programs as well as identifying scopes in the FM Teams current day to day operations that should be managed programmatically. They will own the end-to-end processes for each program including development, documentation, field implementation, work order completion, and data analytics. The Senior Program Manager will be responsible for a team of Program Managers to assist in program implementation and oversite. What your day-to-day will look like: Support annual inspection program including scope development, site prioritization, data processing, and Business Intelligence reporting to identify O&M and Capital improvement requirements. Develop and manage processes for all Facility Manager activities including furniture repair/upgrades and marketing/signage improvements. Lead IFM Learning & Development program with monthly lunch 'n learn trainings, Office Hours support, and ad hoc process development and communications for FM Team needs. Maintain robust documentation standards including playbooks, operating procedures, and training materials to ensure team adherence to account expectations. Ensure communication best practices through biweekly IFM newsletters, information deliverables, IFM Extranet/SharePoint maintenance, and FM Playbook updates aligned with JLL brand standards. Strengthen new hire onboarding by building comprehensive program to support retention and streamline experience. Build Corrigo CMMS Governance framework to improve SLA gaps through reporting, accountability checks, benchmarking, and work order metrics coaching to positively influence KPIs. Own IFM initiatives in Jira from design through implementation, coordinating stakeholder approval and testing throughout all phases with Account Operations. Oversee project documentation and asset handoff program ensuring delivery of equipment operations information, warranties, and asset data from project work at managed facilities. Perform effectiveness reviews on all managed programs, drive continuous improvement and innovation, and provide general support for account data gathering and custom reporting needs. Required Qualifications : 4 years of experience in Facilities Management Operations coordinating across multiple facilities Proficiency in Microsoft Office Suite: Design excellence in PowerPoint and skilled with functions and pivot tables in Excel Interest and excellence in organization, process mapping and public speaking/training Experience developing practices and procedures and Preventive Maintenance programs for Facilities Management teams Preferred Qualifications: Experience with managing teams including managers, supplier management, problem solving, and client/ customer relations Experience using Corrigo CMMS system Experience with Jira and Business Intelligence tools like JLL Tracker, Azara, Power BI Location : Remote (must be based in North America) up to 10% domestic travel This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 90,000.00 – 115,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: Remote –Charlotte, NC, Chicago, IL, Minneapolis, MN Job Tags: If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here . Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Keywords: JLL, Greensboro , Senior Program Manager, IT / Software / Systems , Charlotte, North Carolina