Business Office - Senior Change Delivery Lead

Company: Truist Bank
Location: Charlotte
Posted on: April 1, 2026

Job Description:

The position is described below. If you want to apply, click the Apply Now button at the top or bottom of this page. After you click Apply Now and complete your application, you'll be invited to create a profile, which will let you see your application status and any communications. If you already have a profile with us, you can log in to check status. Need Help? If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won't receive a response). Regular or Temporary: Regular Language Fluency: English (Required) Work Shift: 1st shift (United States of America) Please review the following job description: Responsible for delivering complex projects that support the overall enterprise strategic goals. Provides oversight and project management leadership to cross-functional teams to execute on concurrent projects of large size and ensures standard project protocols are met. This teammate possesses expert knowledge of the project management process and is skilled at managing complex projects which require considerable resources with high levels of stakeholder integration. Plans and deliveries on projects in accordance with the Enterprise Program Office strategy and methodologies. The Enterprise Control and Change Business Office - Senior Change Delivery Lead will plan and manage projects with a focus on meeting customer needs and satisfaction by managing project commitments and resolving ambiguity and issues, including communications with sponsors, stakeholders, and management (including senior leaders and executives). Interfaces with all areas affected by the project including end users, business stakeholder, support functions, technology teams, and vendors. Ensures adherence to quality standards and established policies and processes while managing the end-to-end project lifecycle of activities from scope definition to overall integrated plan development and execution, and deployment readiness activities inclusive of client and teammate needs. Essential Duties and Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Manages the intake, planning, business readiness, and execution of assigned initiatives. Leads and influences cross functional teams to effectively deliver project objectives including a successful communication and training plan. Provides leadership in managing high-risk projects by facilitating project charter, vision/objectives, financials, scope, metrics, quality, schedule, resourcing, vendor management, dependencies, risks, status reporting, stakeholder engagement, business readiness/organizational change management, value realization necessary to deliver specified requirements, objectives and value. Manage projects throughout the project lifecycle. Evaluate progress and quality, manage issue resolution process and take corrective action, as necessary. Oversees and/or prepares and maintains necessary project materials and artifacts. Ensures project documentation has appropriate level of traceability, tracking all impacts to completion and knowledge delivery to impacted audiences. As appropriate, systematically review components of processes/programs to identify potential areas of improvement based on cost/benefit analysis, client impact and/or regulatory requirement. Identify and systematize best practices to reduce unneeded process variation and improve service quality and efficiency. Establishes and maintains relationships with all stakeholders ensuring coordination across cross-functional teams and obtains leadership support and buy-in of delivery plan Will serve as an individual contributor with ownership of multiple complex project portfolios and will have indirect leadership of junior level internal and external resources, directing their day-to-day project activities and reviewing their work including providing project-related performance reviews to their direct leader. May manage a team providing a cohesive, inclusive, team-oriented culture aligned with the Truist purpose, mission, and values. Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor’s degree in a business-related field, or equivalent education and related training 10 years of experience in consulting, project management or process improvement related role. Advanced understanding of project management framework and demonstrated ability to implement large scale initiatives and ability to bring clarity to ambiguous assignments. Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies Advanced understanding of process improvement methodologies (e.g., Six Sigma) Experience with Waterfall and Agile project management methodologies Sound working knowledge of holistic banking/investment platforms, products, services, operations, finance and systems Strong organizational skills and attention to detail. Strong communication skills, both written and verbal, with ability to influence others and facilitate difficult conversations with leadership Demonstrated ability to analyze complex problems, devise solutions and make decisions under pressure. Ability and willingness to learn and adapt as the needs of the job change Demonstrated proficiency in computer applications, such as Microsoft Office software products Ability to travel as needed, occasionally overnight Preferred Qualifications: Five years of experience in the financial services industry or consulting Project Management Professional (PMP) Certification Process Improvement Professional (e.g. Six Sigma certification ) General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace. EEO is the Law E-Verify IER Right to Work

Keywords: Truist Bank, Greensboro , Business Office - Senior Change Delivery Lead, IT / Software / Systems , Charlotte, North Carolina