Print Support Specialist

Location: Fayetteville
Posted on: June 23, 2025

Job Description:

Print Support Specialist Fayetteville, NC (hybrid) Print Support Specialist I needed for a contract from July 1, 2025, to September 1, 2025 at a VA Hospital in Fayetteville, NC (2300 Ramsey St, 28301). This is a print production and mail hybrid position. The role involves printing patient letters, inserting them into envelopes, metering, applying postage, and recording daily metrics. This is a single-person site outside of employees from the end customer. Parking is provided. Responsibilities Daily support of site-specific network and workstation printers Print and prepare outbound patient mail Meter and apply postage to outgoing mail Record daily metrics (letters sent, alignment issues, return mail) Respond to customer support requests and resolve quickly, accurately, and professionally Escalate issues to Customer Service Technician or Integrated Account Manager as needed Keep customer updated on progress of issue resolution Provide remote access guidance and document troubleshooting information Provide regular fleet updates to Printer Fleet Manager or Integrated Account Manager Manage on-site parts, consumables, and hot swap inventory Responsible for printer procurement as required Document and report fleet meter reads Maintain printer fleet tools/databases Requirements High School Diploma or equivalent (additional education preferred) Mail experience and print production experience required IT Help Desk support experience (application & hardware) preferred HP Certifications preferred Excellent customer service skills Comfortable working independently and with technology Good project management skills and ability to prioritize Strong technical knowledge of network and site-specific printers Modest physical effort required (lifting under 20 lbs, standing, bending, reaching) Moderate dexterity (keyboarding, hand tools, eye/hand coordination) Dress Code: Business Casual Jeans or Khakis acceptable; collared shirt required. Clothes must be clean and presentable. Closed-toed shoes required. Hair should be trimmed. No driving required Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

Keywords: , Greensboro , Print Support Specialist, IT / Software / Systems , Fayetteville, North Carolina