Technical/Functional Systems Analyst (REMOTE)
Company: Disability Solutions
Location: Charlotte
Posted on: May 3, 2024
Job Description:
Job Description This job is 100% remote.BAE is searching for a
Kronos (UKG) Technical/Functional Systems Analyst to join our team
supporting Kronos (UKG) Workforce AutoTime (timesheet/time
attendance software) across BAE. We are looking for customer
friendly individual with strong written and verbal communication
skills and able to communicate technical information to
non-technical users in a clear and concise manner. The selected
candidate will work closely with the assigned business sector and
our issue tracking system to ensure customer request or issues are
dispositioned in a timely manner and meet or exceed our Service
Level Agreements (SLA). The candidate will provide day to day
operational support of the Time and Attendance system Labor/Shop
Floor Data Collection, and Payroll in coordination with the other
members of the team. Respond to customer requests to answer
questions and resolve issues. Coordinate with other support teams
as needed. The candidate will also:
- Provide troubleshooting, apply diagnostic techniques, and ask
pertinent questions to ensure timely request/issue/task resolution
with complete and thorough ticket documentation.
- Create ad-hoc queries and PL/SQL scripts to analyze data and
support operational requests.
- Analyze, resolve, respond to and document end user inquiries in
issue tracking system
- Continuously update our technical knowledge base and acquires
and maintains knowledge of business areas relevant to application
support assignment.
- Ensures that change management policies and procedures are
being applied the process of ticket resolution.
- Assist in performing root cause analysis and develop solutions
to recurring issues.
- Develop support-script and simplify-issue-investigation
scripts
- Possess strong problem-solving and analytical skills and is
able to prioritize and manage multiple tasks and
responsibilities
- Troubleshooting data issues with feeding systems such as HCM
(Human Capital Management), Oracle EBS labor, and financial
interfacesRequired Education, Experience, & Skills
- 3+ years experience supporting Workforce AutoTime or other
commercial timekeeping application.
- 5 + years' experience in a multi-tiered application environment
with:
- logical database design
- Understanding and creating SQL queries
- Oracle databases
- XML
- US Citizen or Green Card HolderPreferred Education, Experience,
& Skills
- Experience supporting Workforce AutoTime Kronos (UKG) products
and experience in a manufacturing environment.
- Knowledge of Time and Attendance, Labor/Shop Floor Data
Collection, and Payroll processing concepts.
- Experience in ServiceNow Ticketing Disposition and
Prioritization
- Experience with Oracle EBS labor and financial interfaces
- Experience in creating ad-hoc queries and PL/SQLPay
InformationFull-Time Salary Range: $83900 - $142600Please note:
This range is based on our market pay structures. However,
individual salaries are determined by a variety of factors
including, but not limited to: business considerations, local
market conditions, and internal equity, as well as candidate
qualifications, such as skills, education, and experience. Employee
Benefits: At BAE Systems, we support our employees in all aspects
of their life, including their health and financial well-being.
Regular employees scheduled to work 20+ hours per week are offered:
health, dental, and vision insurance; health savings accounts; a
401(k) savings plan; disability coverage; and life and accident
insurance. We also have an employee assistance program, a legal
plan, and other perks including discounts on things like home,
auto, and pet insurance. Our leave programs include paid time off,
paid holidays, as well as other types of leave, including paid
parental, military, bereavement, and any applicable federal and
state sick leave. Employees may participate in the company
recognition program to receive monetary or non-monetary recognition
awards. Other incentives may be available based on position level
and/or job specifics.About BAE Systems, Inc.BAE Systems, Inc. is
the U.S. subsidiary of BAE Systems plc, an international defense,
aerospace and security company which delivers a full range of
products and services for air, land and naval forces, as well as
advanced electronics, security, information technology solutions
and customer support services. Improving the future and protecting
lives is an ambitious mission, but it's what we do at BAE Systems.
Working here means using your passion and ingenuity where it counts
- defending national security with breakthrough technology,
superior products, and intelligence solutions. As you develop the
latest technology and defend national security, you will
continually hone your skills on a team-making a big impact on a
global scale. At BAE Systems, you'll find a rewarding career that
truly makes a difference.Our Commitment to Diversity, Equity, and
Inclusion:At BAE Systems, we work hard every day to nurture an
inclusive culture where employees are valued and feel like they
belong. We are conscious of the need for all employees to see
themselves reflected at every level of the company and know that in
order to unlock the full potential of our workforce, everyone must
feel confident being their best, most sincere self and be equipped
to thrive. We provide impactful professional development
experiences to our employees and invest in social impact
partnerships to uplift communities and drive purposeful change.
Here you will find significant opportunities to do meaningful work
in an environment intentionally designed to be one where you will
learn, grow and belong.BAE Systems is committed to hiring and
retaining a diverse workforce. We are proud to be an Equal
Opportunity Employer, making decisions without regard to race,
color, religion, sex, sexual orientation, gender identity, gender
expression, marital status, national origin, age, veteran status,
disability, or any other protected class.
Keywords: Disability Solutions, Greensboro , Technical/Functional Systems Analyst (REMOTE), IT / Software / Systems , Charlotte, North Carolina
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