Technical Support Representative
Posted on: March 15, 2023
Location: Greensboro, NC
Duration 6 months
Pay Rate $13.50 an hour
The Technical Support Representative will provide end-user support for the companies products, answering incoming calls and requests from real estate agents. Support tasks range from product usage questions (how-to) to in-depth technical troubleshooting, including reviews of browser settings, clearing cache, setting trusted sites, managing settings such as pop-up blocker, security settings, etc., troubleshooting networking and router/ISP issues, installing printer drivers, anti-virus/anti-malware software, and the installation of necessary plug third party plug-ins such as ActiveX and Flash. Primary Responsibilities/Essential Job Duties - Interface with customers to resolve inquiries, concerns, and requests about products and services. Gather end users information and determine the issue by evaluating and analyzing the symptoms. Provide how-to assistance to enable end users to get desired results in product usage. Perform in-depth technical troubleshooting, including reviews of browser settings (IE, Chrome, FireFox, Safari), clearing cache, setting trusted sites, pop-up blocker, security settings, etc., troubleshooting networking and router/ISP issues, printer drivers, anti-virus/anti-malware software, and the installation of necessary plug third party plug-ins such as ActiveX and Flash. Assist callers in the use of mobile devices, Macs, iPads and Androids, etc. when using company products . Follow standard processes and procedures. Identify and escalate priority issues following guidelines. Accurately process and record call transactions, using designated tracking software. Stay current with system information, changes and updates. Essential Job Qualifications - Proper phone etiquette, Good written and verbal communication skills, Good interpersonal skills with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure and remain flexible to changing schedules and demand. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to work in a team-oriented, collaborative environment. Customer service orientation. Demonstrated proficiency in typing and grammar. Knowledge of Microsoft Windows operating systems, Microsoft Office products, Outlook, Macs, mobile devices such as iPads and Androids, etc., Internet Explorer, multiple web browsers, software and hardware based firewalls, various printers, various spyware removal utilities, and Internet. Keen attention to detail. Multi-tasking capabilities. Familiarity with real estate concepts a plus. Education/Experience Requirements - High School Diploma. 1 year experience in customer support call center environment. Experience in providing technical end user support. Some positions require Bi-lingual skills (English and Spanish). Some positions include evening and weekend work
If this position interests you then send me a word formatted resume and please include a good time to contact you.
We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.
Location: Greensboro, NC
Keywords: , Greensboro , Technical Support Representative, IT / Software / Systems , Greensboro, North Carolina
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