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Automation Software & Process Specialist

Company: FITURE US
Location: Greensboro
Posted on: May 14, 2022

Job Description:

PURPOSE: This position serves as a technical, commercial and sales contact for customers, ES&E personnel, Rockwell Automation and other select vendors for automation software and process solutions.


  • Grow the sales of ES&Es process offering by identifying customer needs and look for opportunities to bundle solutions. Increase customer awareness of Rockwell brand or other select vendors and promote applicable products and related services.
  • Support and provide technical expertise for Rockwell process, visualization, historian, and asset management software.
  • Develop and expand new vendor relationships with process hardware and service providers. Promote offerings for new product sales and service project opportunities.
  • Resolve technical issues to maintain customer satisfaction and communicate issues to appropriate personnel.
  • Conduct inquiries of customers to ensure that customers have sufficient knowledge of products and how each product can best satisfy their needs.
  • Provide technical support and participate in pre-sale and post sale activities.
  • Quote products and packages for customers providing a competitive price and the best possible delivery date.
  • Enter quotes through the use of the company business system.
  • Assist with the development of annual business plan and ensure that target accounts, projects, and new market opportunities are included. Assist with decisions on product inventory and services.
  • Proactively implement business plan by developing marketing and promotional ideas and services. Establish methods to measure the success of promotional programs and product launches.
  • Provide communication between Rockwell Automation or other select vendors and ES&E. Provide feedback to ES&E and RA regarding technical and commercial information.
  • Maintain current information on company CRM software concerning activities, value added services, contacts, projects and opportunities.
  • Develop and present training programs for customers and ES&E personnel. Participate in training activities designed to maintain or enhance product knowledge or job skills.
  • Comply with all Company policies and safety procedures.
  • Introduce new products and services to sales personnel and ensure that sales team has appropriate level of understanding.
  • Other duties as assigned by company personnel.


    • Possess technical expertise with assigned technology or product/s.
    • Must possess the ability to understand and analyze market conditions.
    • Previous experience with a variety of marketing strategies to promote programs and product launches.
    • Effective communication skills both verbal and written. Must be able to effectively listen, communicate and negotiate.
    • Must be able to identify the customers needs so that the proper information and solutions are given to each customer.
    • Must be computer literate and able to learn quickly and work accurately.
    • Education: Minimum level: Four-year engineering degree or applicable technical degree or applicable experience.
    • Experience: Minimum amount: Three to five years in technical sales or support within the industry or a similar industry.
    • Must be able to use the following: Computer, Microsoft Office Suite, FactoryTalk View Site Edition, FactoryTalk Historian Site Edition, FactoryTalk AssetCentre, Rockwell PlantPAx suite, Integrated Architecture Builder (Preferred), Studio 5000 Architect (Preferred).
    • Valid NC drivers license.
    • Position requires mobility and driving long distances daily. Will be working in a variety of environments including but not limited to office, warehouse and manufacturing.

Keywords: FITURE US, Greensboro , Automation Software & Process Specialist, IT / Software / Systems , Greensboro, North Carolina

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