CTI Contact Center Developer (Remote Opportunity)
Company: Lorven Technologies Inc
Location: Greensboro
Posted on: February 23, 2021
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Job Description:
Job Title: CTI Contact Center DeveloperLocation: RemoteJob Type:
ContractDuration: 12 months Position Summary: The role of the
Contact Center CTI Developer is to develop, integrate, and support
multiple contact centers across various lines of business. This
includes and is not limited to new development, customizations of
existing technologies, and modernizing existing technical stacks
leveraged across the Contact Centers and their respective
platforms. The candidate will also be responsible for designing,
coding, testing, and implementing enhancements and modifications on
multiple platforms. Strong communication skills, being a
self-starter, and having the ability to work in a strong
multi-location team environment is a necessity.Disqualifiers:
Desired Industry Skills: Strong JAVA(8)/J2EE, Angular 6 (or
higher), React, JAVAScript, XML, VXML, GRXML, XSLT, JSF, Rich
Faces, AJAX, Spring/Hibernate, .NET, C#, Struts, Spring/Hibernate,
PL/SQL, AWS, Rest/Soap webservices, JSON, HTML
Desired Genesys Skills: Genesys Composer, Genesys Infrastructure
(8.5), Genesys WDE & WEE, Click to Chat, Callback (phone, web, and
mobile), CCPulse/Pulse, Interactive Insights, Voice Biometrics,
Conversation Manager, Orchestrated Routing, Verint (developing from
API's), Nuance, Google DialogFlow, eServices, External Routing,
Outbound, GAX/Genesys Administrator, Genesys Voice Platform,
Workforce Management, SIP, Migration/Upgrade pathing, Custom
Reporting, GPlus Adapter
Other Skills: Oracle & SQL DB, Windows Media Foundation, Linux,
Windows Presentation Foundation, App Dynamics, DB2, COBOL, Crystal
Reporting, BOE, Tableau, Avaya/Cisco switching, SplunkProject
Methodologies - AGILE (SCRUM, Kanban, Scrumban) and Waterfall. Note
that entire team is shifting to AGILE from Waterfall practices.
Keywords: Lorven Technologies Inc, Greensboro , CTI Contact Center Developer (Remote Opportunity), IT / Software / Systems , Greensboro, North Carolina
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