Completes technical application configuration during initial
system setup and works in conjunction with Application Support
Analysts to provide ongoing support of clients? complex technical
Essential Job Duties/Primary Responsibilities
? Performs application configuration work to implement systems and
provide on-going change services. Create and modify business rules
against data entry searches, functionality, and data presentation,
through business rule expression language.
? Troubleshoots, diagnoses, and resolves or manages problem to
resolution ensuring application fully satisfies customers in terms
of data integrity, application expectations and other factors
according to customer requirements.
? Works in close collaboration with account management, database
administration, product development and system engineering as
necessary to facilitate rapid problem solving and implement
? Uses knowledge of RDMS for analysis, scripting, and
troubleshooting application and data interface issues.
? Write SQL queries to research physical data and application
related issues; planning, implementing and managing changes
? Develops technical configuration change steps.
? Assists with the initial implementation and continued maintenance
of networks and hardware for application hosting
? Leads application change projects; exercises project control and
status reporting techniques, identifies risks and develops
mitigation plan and manages customer expectations.
? BS degree in related IT or business field or equivalent work
? Requires 5+ years of directly related experience such as working
in product implementation or support including leadership
? Excellent interpersonal, analytical, business and technical
judgment, and problem solving skills.
? Negotiation skills
? Excellent written and verbal communication skills.
? Strong technical skills required including demonstrated knowledge
? Prior experience with SQL and/or programming language is
considered an asset
? Demonstrated knowledge of DB query language, data manipulation
and data load concepts
? Technical project management/coordination skills.
? Ability to immediately adapt to changing requirements and
? Experience in a matrix team environment desired.
? Strong client orientation and customer service skills to
understand and drive customer solutions.
? Able to translate client?s business needs/requirements and
presents issues to a range of audience members
? Familiarity with real estate concepts a plus
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected