Business Customer Service and Sales Representative - Sign-On Bonus
Posted on: May 14, 2022
This position offers a $3,000.00 sign on bonus paid out as
follows: first $750 payment 30 days after hire date, second $750
payment 60 days after hire date, third $750 payment 90 days after
hire date and fourth $750 payment at 120 days after hire date.
Candidate must apply and be hired for a class beginning May 2, 2022
- December 31, 2022. - The bonus program has an end date of
***Please note that this is NOT a Work From Home Position***
Answer your calling and take the lead at our company. As a member
of our Call Center team, you'll work at the center of the action
and redefine how our customers engage with the latest product
offerings, media and entertainment. It's an opportunity to be the
voice of AT&T - a global leader in communications and
technology, in a career where we'll count on you to deliver a
best-in-class customer experience.
A career with us also comes with big rewards! We offer a
competitive compensation package that starts at $17.36 -per hour
for this role. There's also the opportunity to make up to $3,000 of
a given monthly target incentive.
As Business Customer Service Specialist, you'll identify sales
opportunities and offer customized solutions to customers. Success
in this role will require a motivated, competitive mindset as
you'll consistently work to meet sales quotas and services
objectives. You'll need to exhibit calm under pressure and be
persuasive and sales driven. With each inbound call, you'll work to
cultivate a positive customer relationship; utilizing proven sales
and saves techniques to maintain customer loyalty and sell
products. You may interact with frustrated customers and be tasked
with lowering their resistance and even saving customers that are
calling to disconnect their services.
You may also be required to:
Handle wireless local number portability (WLNP), relocations,
combined bill support, after hours inquiries and pre-paid
Troubleshoot and resolve customer impacting issues such as but not
limited to: voice & data issues that span multiple networks and
interdependent network elements, considering network conditions,
connectivity, devices, applications, provisioning and billing.
Assist customers with products and services such as but not limited
to laptop connect services including air cards, USB devices,
initial set-up, configuration of AT&T provided software &
applications. Proactively engage T3 support (network and IT) to
address & resolve issues.
Remain proficient in all billing, rate plan and feature
We prefer that you have:
6 months to 1 year of customer service/sales work experience
Familiarity with Windows computers
An ability to deliver regular and reliable attendance from Monday -
Friday (no weekends)
Joining our team comes with an amazing benefits package with
medical/dental coverage, 401(k) plan, tuition reimbursement and
paid time off. Rounding out these benefits and perks we also
provide 50% employee discount on:
Eligible AT&T wireless plans (up to two accounts per employee;
up to 10 lines per account) and wireless accessories
AT&T Internet (Fiber where available)
Free AT&T TV or U-verse TV - $10 tech and/or equipment fees may
AT&T phone & AT&T wireless home phone
We'll also provide 4-6 weeks of training on the latest technology,
devices and our entire lineup of products, services and promotions.
You'll have everything needed to hit the ground running.
There's no better time than now to dial into a career with
AT&T. If you're ready to join our team, let's talk! Apply
Keywords: AT&T, Greensboro , Business Customer Service and Sales Representative - Sign-On Bonus, Hospitality & Tourism , Greensboro, North Carolina
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