Guest Service Leader PT
Company: Lowes Foods
Posted on: January 15, 2022
To supervise and ensure that every guest receives the fastest
and most pleasant checkout experience possible through consistent
execution of Lowes Foods' Guest Service Standards and Policies.
Responsibilities 1. Maintenance of Guest Service Standardsa.
Ensures that the front end standards detailed in the No Noticeable
Wait Policy are met at all times.b. Manages guest traffic flow from
both the guest side and bagging side of the register using this
positioning as an opportunity to interact with guests and monitor
productivity.c. Works with the Store Manager and Guest Service
Manager to ensure that the schedule is written to provide the
desired level of service within the established labor guides.d.
Trains cashiers to call additional hosts to the front end as
dictated by guest needs and established daily call-up list.e.
Handles guests and hosts requests, refunds, overrides, and check
approvals promptly, and professionally.f. Ensures front end is
clean, neat, and clutter free at all times and that the parking lot
is free of debris and excessive carts.g. Is a positive role model
for all front end hosts in speech, manner, dress, hygiene, and
integrity.h. Ensures all unused check lanes are blocked off when
not is use.i. Monitors and enforces all other front end policies
related to Asset Protection and Shrink Control.2. Training and
Development of Front End Hostsa. Provides training and direction to
hosts not meeting the front end standards.b. Communicates to the
guest service manager, problem areas and hosts not meeting
performance standards.c. Provides constant on-the-job feedback to
front end hosts about performance to maintain front end service
level.3. Process guest orders (including performing as a cashier or
guest service clerk).4. Perform all other duties as assigned by
management. Qualifications 1. Friendly, outgoing personality.2.
Ability to work well with others.3. Ability to lift 25 lbs.
occasionally and 15 lbs. constantly.4. Ability to read and
understand information and direction.5. Knowledge of front end
operations.6. Ability to supervise people including training and
development.7. Demonstrated ability and willingness to learn
multiple tasks and technical requirements of the job.8. Effective
communication and guest service skills.9. Ability to stand for
extended periods of time.10. Demonstrate successful use of math
skills.11. Ability to work well with computers.
Keywords: Lowes Foods, Greensboro , Guest Service Leader PT, Hospitality & Tourism , Greensboro, North Carolina
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