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Customer Service Representative

Company: ATI Decorative Laminates
Location: Greensboro
Posted on: November 23, 2021

Job Description:

The Customer Service Representative works under the direction of the Manager of Customer Service and functions as point-of-contact for Regional Sales Managers, distributors and customers including but not limited to: commercial, residential, architects and the general public.Duties/Responsibilities:Provides problem resolution; answers questions responds to correspondences, etc.Is responsible for the fulfillment of sample request initiated by distributors, clients, etc.Responds to request for price quotes. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.Handles orders: enters information into system; trouble-shoots any issues; works with production personnel, regarding fulfillment of order. Edits orders received for accuracy.Assists Shipping and Receiving Department Personnel; prints documents as needed, to facilitate the shipping of orders, etc.Requires Skills/Abilities: Excellent verbal and written communication skillsInterpersonal and customer service skillsAnalytical and problem-solving skillsMultitasking and organizational skillsAbility to answer a high volume of calls and/or emails dailyAbility to share work among a customer service teamAttentiveness and patienceTime-management skillsAbility to find the positive in any situationBilingual preferred but not requiredEducation and Experience:Minimum: High school diploma or equivalent; and experience in working with one or more inventory management systems: Epicor preferred, minimum 2+ year's administrative, customer service, or equivalent combination of education and experience.Physical Demands: -- - Prolonged periods of sitting at a desk and working on a computer.-- - Must be able to lift up to 15 pounds at times.Job Type: Full-timeBenefits:401(k)Dental insuranceDisability insuranceEmployee assistance programEmployee discountFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offVision insuranceSchedule:Day shiftMonday to FridayCOVID-19 considerations:ATI follows Guilford County Mask Mandate.Application Question(s):How many years of customer service experience?Education:High school or equivalent (Required)Language:Spanish (Preferred)Work Location:One locationWork Remotely:NoWork Location: One location

Keywords: ATI Decorative Laminates, Greensboro , Customer Service Representative, Hospitality & Tourism , Greensboro, North Carolina

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