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Senior Guest Service Representative

Company: MainStay Suites Greensboro
Location: Greensboro
Posted on: November 22, 2021

Job Description:

Want a little extra Green in your wallet?Let us give you up to $750.Payouts at 60 hours, 90 days, and 6 months.Along with the other benefits we offer: - Health & Dental Insurance for FT Associates - 401(k) with employer match for ALL associates - Paid time off for ALL associates - 6 company paid holidays for FT associates. - Time and half for hours worked on designated holidays. - Employee Discount Program - Employee Hotel Guest Room Program - Annual Salary ReviewYou are a perfectionist by nature and know that anything worth doing is worth doing well. You are obsessed with hospitality: it is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness, or ask the front desk what type of system they are using. You love the collaborative environment you find in hotels and have a special place in your heart for the people and teams you have worked with and developed throughout your career.Reports to the General Manager (GM)Job Description The Senior Guest Services Representative (SGSR) is a hands-on leadership role that partners with the GM to achieve a highly productive team capable of exceeding revenue expectations, operational and guest service standards. The SGSR will have a lead role in the absence of the GM and will have the authority and responsibility to operate the hotel per brand and Gulf Coast standards.Primary Job Duties - Follow all company and department policies and procedures. - Keep the workplace in safe condition, and work in a safe manner. - Adhere to attendance policy and report to workstation at scheduled start time. - Propose ideas or find ways to improve services, systems, and/or procedures. - Maintain a neatly groomed appearance that follows the dress code. - Handle day-to-day operational responsibilities such as check-ins, check-outs, pre check-ins, and guest accounts. - Cooperate with coworkers and management. - Work to resolve conflicts with other team members, or see a manager if resolution is not possible. - Handle front desk telephone calls as needed and ensure that prompt courteous service is provided. - Make reasonable determinations of what a guest is seeking in room accommodations, based on the guest's requests and information given, and participate in problem solving situations while keeping managers informed. - Be familiar with all departments and key personnel in each department. - Utilize the computer system in retrieving, updating, and inputting guest information. - Answer the telephones promptly, professionally, and cheerfully, including transferring and routing calls and taking messages. - Read all departmental memos and inform managers of any information that is not clearly understood. - Report to managers any supplies that are needed or any safety concerns that need to be addressed. - Alert the following shift of any duties that have not been completed or of any pertinent information regarding special situations. - Follow all cash handling and bank policies. - Perform other tasks as assigned by manager. - Maintain a positive attitude.Essential Skills: - Integrity - Display strong moral principles and work ethic by behaving ethically, acting fairly, and taking responsibility. - Adaptability and flexibility - Display the capability to adapt to new, different, and changing requirements. - Communication -Convey information clearly. - Dependability and reliability - Display responsible behaviors at work in attendance and punctuality, attention to details, following directions and fulfilling obligations. - Interpersonal Skills - Display the skills to work effectively with others. - Professionalism - Maintain a professional presence by demonstrating self-control, maintaining a professional demeanor and a positive attitude.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements following this paragraph are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience: - At least six months related experience and/or training; or equivalent combination of education and experience. Hospitality experience preferred. - Work Authorization required - Valid Drivers License required - Flexible schedule required. Evenings, weekends and holidays may be required.Language Skills: - Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of the organization. Excellent communication skills required.Reasoning Ability: - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.Physical Demands:

  • While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Frequently lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
  • Frequently bends, kneels, crouches. Repetitive movement of hands, arms, and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
  • Exposure to adverse weather conditions, hazardous chemicals, odors, dirt, and dustJob Type: Full-timePay: $13.00 - $14.00 per hourBenefits:
    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee discount
    • Health insurance
    • Life insurance
    • Paid time offSchedule:
      • 8 hour shift
      • Holidays
      • Night shift
      • Weekend availabilitySupplemental Pay:
        • Bonus pay
        • Signing bonusEducation:
          • High school or equivalent (Preferred)Experience:
            • Hotel Experience: 1 year (Required)
            • Front Desk: 1 year (Preferred)Work Location: One location

Keywords: MainStay Suites Greensboro, Greensboro , Senior Guest Service Representative, Hospitality & Tourism , Greensboro, North Carolina

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