GreensboroRecruiter Since 2001
the smart solution for Greensboro jobs

Customer Service Representative

Company: Alorica
Location: Greensboro
Posted on: March 25, 2020

Job Description:

GET TO KNOW ALORICA At Alorica, we only do one thing make lives better, one interaction at a time. We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply. KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA? Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much that s why we re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them. Simply put, we want to make lives better one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs Working at Alorica means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best. So what do you say? Ready to take the next step? JOB REQUIREMENTS Minimum Education and Experience:
      • High School Diploma or GED required; college degree preferred
      • Customer service experience a plus
      • Phone-related customer service a major plus
      • Familiarity with Microsoft Windows, Word, and Excel applications
      • Bilingual language skills a plus Knowledge, Skills and Abilities:
        • Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
        • Ability to use phone and computer systems
        • Excellent oral and written communication skills
        • Strong listening/comprehension skills
        • Ability to stay composed and objective
        • Conversational, patient and confident, with a positive attitude WORKING CONDITIONS Work Environment
          • A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
          • Constant usage of phone and computer systems Physical Demands Constant sedentary work. You ll typically be sitting for most of the time, so be sure to get up and stretch once in a while. Your circulatory system will thank you. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. TAKE THE NEXT STEP Let s make lives better. Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead. You ready? Let s do this.
            About Alorica: Equal Opportunity Employer - Veterans/Disabled Associated topics: answer, call, call center, client, customer order, customer service, customer service representative, phone call, support specialist, telephone activation specialist

Keywords: Alorica, Greensboro , Customer Service Representative, Hospitality & Tourism , Greensboro, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Deli Bakery Management
Description: Assist to manage and supervise up to 80 associates in the Fresh Foods Department.
Company: Harris Teeter
Location: Charlotte
Posted on: 03/30/2020

Cook
Description: br Apply br br Description br br Cook: br br Understands the company core values and Ensures Guests receive a Craveable dining experience. Prepares Sexy Food for Guests. br br Functions: (more...)
Company: Hickory Tavern
Location: Charlotte
Posted on: 04/1/2020

Guest Services Receptionist (Part-time)
Description: OverviewIdeal Image is North America's 1 Skin, Face and Body MedSpa for non-invasive aesthetic services that help you look and feel your best. Our goal is to help our clients achieve life changing results, (more...)
Company: Ideal Image
Location: Charlotte
Posted on: 04/1/2020


Merchant Services Customer Experience Leader
Description: Job DescriptionAbout Wells FargoWells Fargo Company NYSE: WFC is a diversified, community-based financial services company with 1.9 trillion in assets. Wells Fargo s vision is to satisfy our customers (more...)
Company: Wells Fargo Bank
Location: Charlotte
Posted on: 04/2/2020

Housekeeping Supervisor - LQ
Description: La Quinta by Wyndham is now seeking a Housekeeping Supervisor - LQ to join our team at the La Quinta by Wyndham Charlotte - Airport North location in Charlotte, North Carolina. Job Summary This position (more...)
Company: La Quinta by Wyndham Charlotte - Airport North
Location: Charlotte
Posted on: 03/30/2020

Food & Beverage Supervisor - Marriott Hotels - (20021610)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International
Location: Charlotte
Posted on: 03/30/2020

Merchandiser
Description: Adecco is assisting several large clients across the country, recruiting for job openings on 1st, 2nd, and 3rd shift with pay rates ranging from 10.00- 15.00 per
Company: Adecco
Location: Durham
Posted on: 04/2/2020

Merchandiser
Description: Adecco is assisting several large clients across the country, recruiting for job openings on 1st, 2nd, and 3rd shift with pay rates ranging from 10.00- 15.00 per
Company: Adecco
Location: Charlotte
Posted on: 04/2/2020

On Course Dining Server (Part Time)
Description: JOB SUMMARY: Under direction of the On Course Dining Supervisor, sells food and beverages to players at the golf pavilion in addition to driving the beverage cart throughout the golf course. Helps create (more...)
Company: The Ballantyne Hotel Charlotte
Location: Charlotte
Posted on: 03/30/2020

Housekeeper - Charlotte Marriott City Center - (20024169)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Charlotte
Posted on: 03/30/2020

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Greensboro RSS job feeds