Supervisor Customer Service - Greensboro, NC

Company: UnitedHealth Group
Location: Greensboro
Posted on: March 24, 2020

Job Description:

Position Description

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Positions in this function are responsible for providing expertise and customer service support to members, customers, and / or providers. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries.

Primary Responsibilities:

Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level, UES and AHT Coordinates work activities with other supervisors, managers, departments, etc. Identifies and resolves operational problems using defined processes, expertise and judgment Provides coaching and feedback to team members, including formal corrective action Conducts annual performance reviews for team members Provides expertise and customer service support to members, customers, and / or providers Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit Impact of work is most often at the team level

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher) 1+ years in a Call Center environment 3+ years in a Leadership role (Team Lead, Supervisor, etc.) Intermediate Microsoft Word and Microsoft Excel skills - Creating, downloading, tracking, and saving documents or spreadsheets Ability to work Monday - Friday from 8am to 8pm (8 hours) and 1 Saturday per quarter (8am to 5:30pm)
Preferred Qualifications:
Claims experience Healthcare experience
Physical Requirements and Work Environment:
Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment

Keywords: Call center; healthcare, claims, customer service, team lead, supervisor, SME

PandoLogic.Category: Customer Service, Keywords: Customer Service Supervisor

Keywords: UnitedHealth Group, Greensboro , Supervisor Customer Service - Greensboro, NC, Hospitality & Tourism , Greensboro, North Carolina