Tcm - Care Manager : Charlotte Nc at S&H Youth and Adult Services

Company: SHYAS Health
Location: Salisbury
Posted on: February 15, 2026

Job Description:

Job Description Job Description S&H Youth and Adult Services Inc in CHARLOTTE, NC i s looking for two (2) TCM - care managers to join our strong team. We are located at 5736 N Tryon St Charlotte NC 28213 Our ideal candidate is self-driven, punctual, and engaged. SHYAS Benefits Starting Salary - $40K - $50K Healthcare Mileage Continuing Education Licensure/Certification Supervision Responsibilities The Care Manager focuses on working closely with community hospitals, providers, and stakeholders to engage adults and/or children/adolescents in mental health/substance use services. The Care Manager is responsible for providing proactive intervention and care management (treatment planning, assessment, referral/linkage, and monitoring) to individuals in identified Special Healthcare Needs, Populations and high risk high cost populations (as supported by state funding and Medicaid) to ensure that they receive appropriate assessment, oversight and services. This is a mobile position with work done in a variety of locations. SHYAS Qualifications Qualified Professional Status Be an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; OR a graduate of a college or university with a Masters degree in a human service field and has one year of full-time, post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. One (1) year of relevant experience working directly with individuals with Serious Mental Illness (SMI) or Serious Emotional Disturbance (SED) Must have NC driver's license and reside in North Carolina or within 40 miles of the NC border Must have ability to travel regularly as needed to perform the job duties *Role and Responsibilities: * The Care Manager is responsible for assessing the level of care management needed; the Care Manager will complete the following care management activities which may include, but not be limited to: Provide education, referrals, care management activities surrounding available services and supports including Physical Health, Behavioral Health, I/DD, LTSS, TBI, Pharmacy, Vision, and Dental services/supports. Link to needed behavioral health and physical health care services and facilitating appropriate connections to primary healthcare services through Community Care of North Carolina, the Health Department, or other community health resources Coordinating and linking members to benefits Complete yearly Care Management Comprehensive Clinical assessment and care plan Ensure care team/treatment team members participate in care team meetings to address the needs of the member Conduct continuous monitoring of progress towards goals identified in Care Plan through in-person and collateral contacts with the member and member’s supports, including family, information and formal caregivers and routine care team reviews Identify the gaps in needed services and intervene as needed to ensure the member receives appropriate care Identify and refer member to community resources Oversee care transitions for members who are moving from one clinical setting to another Maintain accurate tracking and data information for care management activities and outcomes including tracking of individuals in and out of services, those who are on waiting lists, those who need follow-up, and those on outpatient commitments Collaboration Serves as a collaborative partner in identifying system barriers through work with community stakeholders Manages and facilitates Child/Adult High Risk Team meetings in collaboration with DSS, DJJ, school systems, CCNC Care Managers, and other community stakeholders as appropriate The Care Manager may work with members in the communities The Care Manager works in partnership with other LME/MCO departments to address identified needs within the catchment area *Knowledge, Skills and Abilities: * Extensive understanding of the Diagnostic and Statistical Manual of Mental Disorders (current version) Considerable knowledge of the MHSU/IDD service array provided through the network of the LME/MCO’s providers Knowledge of LME/MCO’s implementation of the 1915(b/c) waivers and accreditation Highly skilled at assuring that both long and short-range goals and needs of the individual are addressed and updated, while assuring through monitoring activities that service implementation occurs appropriately Exceptional interpersonal and communication skills Excellent computer skills including proficiency in Microsoft Office products (Word, Excel, Outlook, and PowerPoint) Excellent problem solving, negotiation, arbitration, and conflict resolution skills Detail-oriented, able to organize multiple tasks and priorities and effectively manage projects from start to finish Ability to make prompt independent decisions based upon relevant facts, to establish rapport and maintain effective working relationships Ability to change the focus of his/her activities to meet changing priorities A high level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance *Education/Experience Required: * Preferably licensed Master’s-level Licensed clinician at minimum - Clinical Social Worker (LCSW/LCSWA), Licensed Clinical Mental Health Counselor (LCMHC/LCMHCA), Licensed Psychological Associate (LPA), Licensed Psychologist (LP), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Addition Specialist (LCAS), or licensure as a Registered Nurse (RN), OR Qualified Professional who is an individual who holds a license, provisional license, certificate, registration or permit issued by the governing board regulating a human service profession, except a registered nurse who is licensed to practice in the State of North Carolina by the North Carolina Board of Nursing who also has four years of full-time accumulated experience in mh/dd/sa with the population served; OR a graduate of a college or university with a Masters degree in a human service field and has one year of full-time, post-graduate degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has one year of full-time, post-graduate degree accumulated supervised experience in alcoholism and drug abuse counseling; OR a graduate of a college or university with a bachelor's degree in a human service field and has two years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has two years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling; OR a graduate of a college or university with a bachelor's degree in a field other than human services and has four years of full-time, post-bachelor's degree accumulated mh/dd/sa experience with the population served, or a substance abuse professional who has four years of full-time, post-bachelor's degree accumulated supervised experience in alcoholism and drug abuse counseling. One (1) year of relevant experience working directly with individuals with Serious Mental Illness (SMI) or Serious Emotional Disturbance (SED) Other requirements: Must reside in North Carolina or within 40 miles of the NC border Must have ability to travel regularly as needed to perform the job duties By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Keywords: SHYAS Health, Greensboro , Tcm - Care Manager : Charlotte Nc at S&H Youth and Adult Services, Healthcare , Salisbury, North Carolina