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Manager of Operating Systems & Database Support Services - Duke Health Technology Solutions - Durham

Company: Duke Health
Location: Graham
Posted on: November 26, 2022

Job Description:

-Duke Health Technology Solutions is a robust, specialized division of Duke University Health System dedicated to the development and management of enterprise IT systems. A 2018 'Most Wired' health system, Duke is nationally recognized for IT and information management as the first healthcare system to achieve the Davies Award - highest honor by the Healthcare Information and Management Systems Society (HIMSS) - for inpatient, ambulatory, and analytics health information technology capabilities. Our employees are among the top-skilled IT experts in the Triangle and partner with leading scholars, clinicians, and researchers across Duke University and Duke Health to develop innovative technologies that support our mission of delivering tomorrow's healthcare today. -Occupational Summary------ - -The Manager of Operating Systems and Database Support Services is responsible for setting direction and providing first line management to a team responsible for implementation of operating systems and database support services to support next-generation Duke Health clinical, research, and business applications. This includes the design, configuration, optimization, integration, and maintenance of operating systemand database components in order to provide a seamless platform experience, and associated technologies in support of the mission of Duke Health. -The Manager of Operating Systems and Database Support Services team will ensure optimum operating system and database performance, availability and service delivery for Duke Health.The ideal candidate will be well versed in operating system and database services and technologies, and architectures that promote integration and security; experienced in managing technical team of professionals; experienced in product ownership and development; and experienced with managing platform and database services cost structures in support of health care and academic research initiatives. -Work Performed------Essential Tasks/Responsibilities:

  • Employee must be able to plan, participate, and deliver major technology initiatives involving a high degree of technical complexity. This will require the ability to effectively research, understand, and convey the cost benefit analysis of the business value and then communicate the requirements illustrating the resources needed in terms of systems and people.
  • Employee must ensure goals are set, plans tracked, and reports are available on all initiatives, be able to identify and develop plans for risk mitigation and be able to calculate changes in service levels and processing efficiency for all changes.
  • Employee is responsible for supervising professionals and directing the staff such that a balanced workload is maintained and for motivating the staff to do quality work on a timely basis.
  • Employee is responsible for developing long-term capacity and resource plans to meet the strategic IT and Duke Health objectives.
  • Employee is responsible for designing and evolving IT services, including cost recovery models. Develop architecture, standards, and design packages for new products and services in collaboration with architecture team.
  • Develop product strategies and manage the product life cycle for Operating Systems and Database Support Services. Interface with key internal and external stakeholders to develop and support business cases, budgets and reports.
  • Develop benchmark against industry product offerings to improve features, pricing plan and business processes for new and/or existing services to ensure market competitiveness.
  • Develop business plans, financial and cost models, ROI, and presentations for technology and service solutions.
  • Oversee IT Service Cost Delivery model for the Operating Systems and Database Support Services portfolio, make sound financial decisions for purchases, and demonstrate clear understanding of the Total Cost of Ownership
  • Establish SLA's and ensure service level targets are achieved
  • Act as a Service Owner, to review and optimize the various cost components of products supported, and develop products, descriptions, costing, and policies.
  • Provide business case analysis tosu pport new products and customization of existing product to meet specifi ccustomer needs.
  • Lead efforts to drive efficiency through continuous automation.
  • Ensure comprehensive documentation, systems and processes are developed. Continuously optimize such processes with the objective of increasing internal efficiencies and enhancing the customer experience. -
  • Maintain strong relationships with service providers and vendors to---develop next-generation---designs and plans. Manage vendor/supplier engagements and interactions effectively, including negotiating pricing and terms of support, as well as holding vendors accountable for performance.
  • Employee is responsible for ensuring staff understands their business value and is available to provide 24x7x365 support covering Operating Systems and Database Support Services
  • Employee must understand the ITIL framework; implement Organizational Change Management into IT service delivery. -
  • Employee is responsible for interviewing, selecting, and then subsequently managing a variety of individuals that must work together to achieve organizational objectives.Employee is responsible for monitoring work quanti ty and quality, for takingappropriate action to resolve disciplinary pro blems and staff complaints, forassessing training needs and making a plan to meet those needs, and for ensuring completing performance appraisals are completed on time.
  • Employee must foster and be able to implement mentoring and coaching for staff in a highly technical environment.
  • Employee must promote the business value, project a service ethic and process to drive for top customer service throughout the organization -
  • Demonstrate effective communication strategies to convey complex ideas to various audiences.
  • Define technical development priorities for talent, identifying training needs and opportunities. -
  • Ability to adhere to the highest standards of ethics and professional conduct.
  • Participate as needed in---on-call/troubleshooting of---complex issues. -Preferred Qualifications
    • Experience building and supporting operating Systems and database support services, including but not limited to Windows, Linux & Unix operating systems, SQL, Oracle and other databases, networking, security monitoring and administration in support of operating systems and databases
    • Excellent customer service skills
    • Demonstrated experience managing technical teams
    • Demonstrated experience in product ownership and development
    • Experience managing service-based costing for an enterprise environment
    • Demonstrated experience in managing strategic IT vendor relationships and procurement of Enterprise-level hardware and hosting solutions
    • Demonstrated ability to manage technical projects of varying scale that require latitude in decision and actions
    • Must have the ability to work independently on multiple tasks---and---complex projects
    • Ability to interpret customer business and---translate to---technical needs
    • Excellent English language skills, both oral and written--- -
    • Healthcare, -Academic Research experience a plus - -Required QualificationsEducation:
      • Bachelor's degree in a related field, or four years of equivalent technical experience required -Experience:
        • Five years of directly related experience is required
        • 2+ years' experience of management/leadership experience in enterprise environments - - - - - Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. - Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. - Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department. -

Keywords: Duke Health, Greensboro , Manager of Operating Systems & Database Support Services - Duke Health Technology Solutions - Durham, Healthcare , Graham, North Carolina

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