Senior Health Advocate4Me Representative (E&I) - Any E&I Site OR Remote
Company: UnitedHealth Group
Location: Greensboro
Posted on: June 23, 2022
Job Description:
Our office is located at 3803 North Elm Street, Greensboro, NC,
27455 OR Any E&I site. If you are located within commutable
distance of the office, you may opt to work onsite, otherwise, you
may enjoy the flexibility to telecommute from anywhere within the
U.S. as you take on some tough challengesWelcome to one of the
toughest and most fulfilling ways to help people, including
yourself. We offer the latest tools, most intensive training
program in the industry and nearly limitless opportunities for
advancement. Join us and start doing your life's best work.SMWe're
creating opportunities in every corner of the health care
marketplace to improve lives while we're building careers. And that
means continuous career growth opportunities for you. While we
support you with the latest tools, advanced training, and the
combined strength of high caliber co-workers, you can continue on
following the path of -your life's best work.SMThis position is
full - time (40 hours / week) Monday - Friday. Employees are
required to have flexibility to work any of our 8-hour shift
schedules during our normal business hours of 8:00am - 8:00pm. It
may be necessary, given the business need, to work occasional
overtime.We offer 20 weeks of paid training. The hours during
training will be 9:00am to 5:30pm Monday - Friday est. -Training
will be conducted virtually from your home.What are the reasons to
consider working for UnitedHealth Group? Put it all together -
performance based pay, a full and comprehensive benefit program,
performance rewards, and a management team who demonstrates their
commitment to your success. - - Some of our offerings includes:
-
18 days of Paid Time Off which you
start to accrue with your first pay period plus 8 Paid
HolidaysMedical Plan options along with participation in a Health
Spending Account or a Health Saving accountDental, Vision, Life&
AD&D Insurance along with Short-term disability and Long-Term
Disability coverage401(k) Savings Plan, Employee Stock Purchase
PlanEducation Reimbursement - up to $5,250 per calendar year for
job-related courseworkEmployee DiscountsEmployee Assistance
ProgramEmployee Referral Bonus ProgramVoluntary Benefits (pet
insurance, legal insurance, LTC -Insurance, etc.)More information
can be downloaded at: When it comes to talent and remarkable
individual achievements, we are 180,000+ strong. But why do they
choose a career path with us? As a Fortune 10 leader, we've created
an environment that brings out their best in all the ways that make
them special. We'll provide you with a mission and a culture that
make the most of it. *All Telecommuters will be required to adhere
to UnitedHealth Group's Telecommuter Policy.Primary
Responsibilities:
- Respond to and resolve, on the first call, customer service
inquires and issues by identifying the topic and type of assistance
the caller needs such as benefits, eligibility and claims,
financial spending accounts and correspondence
- Help guide and educate customers about the fundamentals and
benefits of consumer - driven health care topics to select the best
benefit plan options, maximize the value of their health plan
benefits and choose a quality care provider
- Contact care providers (doctor's offices) on behalf of the
customer to assist with appointment scheduling or connections with
internal specialists for assistance
- Assist customers in navigating myuhc.com and other UnitedHealth
Group websites and encourage and reassure them to become self -
sufficient
- Ability to works independently and collaborate with others
- Serve as a resource for others.
- Ability to work any shift between 8:00am to 8:00pm -flexible
for shift within these hours in their time zone -You'll be rewarded
and recognized for your performance in an environment that will
challenge you and give you clear direction on what it takes to
succeed in your role as well as provide development for other roles
you may be interested in.Required Qualifications:
- High School Diploma / GED (or higher) OR equivalent work
experience
- Ability to work any shift between 8:00am to 8:00pm flexible for
shift within these hours in their time zone
- Full COVID-19 vaccination is an essential job function of this
role. Candidates located in states that mandate COVID-19 booster
doses must also comply with those state requirements. UnitedHealth
Group will adhere to all federal, state, and local regulations as
well as all client requirements and will obtain necessary proof of
vaccination, and boosters when applicable, prior to employment to
ensure compliance. Candidates must be able to perform all essential
job functions with or without reasonable accommodation. Preferred
Qualifications:
- Health Care / Insurance environment (familiarity with medical
terminology, health plan documents, or benefit plan design)
- Social work, behavioral health, disease prevention, health
promotion and behavior change - -(working with vulnerable
populations)
- Sales or account management experience
- Customer Service ExperienceTelecommuting Requirements:
- Required to have a dedicated work area established that is
separated from other living areas and provides information
privacy
- Ability to keep all company sensitive documents secure (if
applicable)
- Must live in a location that can receive a UnitedHealth Group
approved high-speed internet connection or leverage an existing
high-speed internet serviceUnitedHealth Group requires all new
hires and employees to report their COVID-19 vaccination
status.Military & Veterans find your next mission: We know your
background and experience is different and we like that.
UnitedHealth Group values the skills, experience and dedication
that serving in the military demands. In fact, many of the values
defined in the service mirror what the UnitedHealth Group culture
holds true: Integrity, Compassion, Relationships, Innovation and
Performance. Whether you are looking to transition from active duty
to a civilian career, or are an experienced veteran or spouse, we
want to help guide your career journey. Learn more at Learn how
Teresa, a Senior Quality Analyst, -works with -military veterans
and ensures they receive the best benefits and experience possible.
-Careers with UnitedHealthcare. Let's talk about opportunity. Start
with a Fortune 10 organization that's serving more than 85 million
people already and building the industry's singular reputation for
bold ideas and impeccable execution. Now, add your energy, your
passion for excellence, your near - obsession with driving change
for the better. Get the picture? UnitedHealthcare is serving
employers and individuals, states and communities, Military
families and Veterans wherever they're found across the globe. We
bring them the resources of an industry leader and a commitment to
improve their lives that's second to none. This is no small
opportunity. It's where you can do your life's best
work.SMColorado, Connecticut or Nevada Residents Only: The salary
range for Colorado residents is $17.12 to $30.34. The salary range
for Connecticut / Nevada residents is $18.80 to $33.41. Pay is
based on several factors including but not limited to education,
work experience, certifications, etc. In addition to your salary,
UnitedHealth Group offers benefits such as, a comprehensive
benefits package, incentive and recognition programs, equity stock
purchase and 401k contribution (all benefits are subject to
eligibility requirements). No matter where or when you begin a
career with UnitedHealth Group, you'll find a far-reaching choice
of benefits and incentives.Diversity creates a healthier
atmosphere: UnitedHealth Group is an Equal Employment Opportunity /
Affirmative Action employer, and all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, age, national origin, protected veteran status,
disability status, sexual orientation, gender identity or
expression, marital status, genetic information, or any other
characteristic protected by law.UnitedHealth Group is a drug - free
workplace. Candidates are required to pass a drug test before
beginning employment.Keywords: #RPO, #YELLOW
Keywords: UnitedHealth Group, Greensboro , Senior Health Advocate4Me Representative (E&I) - Any E&I Site OR Remote, Healthcare , Greensboro, North Carolina
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